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Generally things go as expected.
Generally things go as expected. In the past, I had an experience in which I was the middle person between the vet and the company (claims department) which was difficult. I think if something needs clarification then you should go directly to the vet. Ignoring the above, most of your client associates are great. My most recent experience with Kayla was exemplary.
Insurer: Trupanion Canada
By: Alisa
Easy with fair pricing
I believe you offer a fair cost for good coverage
Insurer: Trupanion Canada
By: Janet
i have had no problems with them
i have had no problems with them
Insurer: Trupanion Canada
By: Marilyn
Thank you for your support
Simply put, our two Yellow Lab 12 year old dogs are our Family and Embrace treats us like Family. Thank you for your support.
Insurer: Embrace
By: Robert Jones
Absolute nightmare
I have several pets with this company and experience nothing but headache, stress and frustration when trying to get claim processed. My vet provided written and computer printout of medical records that is required in order for first claim to be paid out. Everything he had I have submitted. Healthy paws came back and stated it is insufficient and they want sop notes. I have been back and forth with my vet and he stated that is how he writes his patients records, that is how he conduct his business and he has nothing else additional to give me. They refused to accept patients records from my vet in order to pay claim stating it is not detailed enough. I wish I stayed with my old insurance company. I would never recommend this company to pet owners.
Insurer: Healthy Paws
By: Valerie M
Everyone is very helpful.
We straightened out a problem with Abby’s history Everyone I spoke to was so helpful. The turnover for payments is quick. No issues at all.
Insurer: Embrace
By: MaryJo Frechette
Easy and user friendly
Easy and user friendly. Great rates
Insurer: ManyPets
By: customer
Years ago we adopted sibling puppies
Years ago we adopted sibling puppies. When they were 4, the brother became suddenly ill and had internal bleeding. He was finally diagnosed with cancer and died a month later. It cost us $3,000 for ER vet and surgery to determine what was wrong with him. We were heartbroken to lose a pup that young. We would have bankrupted ourselves to save him but nothing could be done. We bought FIGO insurance for his sister. The next year, she had the equivalent of a torn ACL. The surgery and care cost $6,000. I expected pushback from the insurance on some technicality. THERE WAS NONE! I paid my $750 deductible and they paid the rest! It was a great experience and our pup is fine now. Our new puppy is covered by FIGO now too.
Insurer: Figo
By: Patti Moody
Insured 3 of our dogs.
We have been looking for a comprehensive dog insurance. After performing a market comparison we decided the best insurance including an additional wellness plan was provided by ManyPets. Therefore, we decided to insure 3 of our dogs with them for reasonable amount, it was easy, and customer friendly. We cannot comment if there is indeed a claim to file yet.
Insurer: ManyPets
By: I. Voellinger
Used your 24 hr "talk to a vet "…
Used your 24 hr "talk to a vet " hotline while travelling in April...great experience! So reassuring to have assistance in the middle of nowhere and in the middle of the night!
Insurer: Figo
By: Laura A Lloyd