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Enrolling was easy
Sign up was easy and Kylie in customer service was great about answering my MANY questions! There was no pressure and she provided additional information that was helpful in making the decision to go with this company.
Insurer: ManyPets
By: AvidReader
Wonderful Insurance
My dog had to have surgery and we were so happy PetsBest covered part of the cost!
Insurer: Pets Best
By: Pat D
Generally a good value
Kind of slow with reimbursements, but generally live up to their policy to the letter. Nice that you can adjust your deductible and coverages to make your premiums more affordable. If premiums keep going up, I may not be able to afford it next year, but in general, a good value.
Insurer: Pets Best
By: Janetski
Not a disability friendly company
They have no Deaf/HOH-friendly customer service. Their chat "customer service" is unable to help with anything. So, I was unable to find a person to chat with to cancel my account. After telling the chat person multiple times that I couldn't call the number they wanted me to call, I was finally given an email. I requested that my policies be cancelled. The next day, they charged for all of my policies instead of cancelling. Then, they emailed me and only cancelled one policy seven days after my request. I emailed back requesting again that the other two also be cancelled and that I be given an update on when Fetch would refund their charges since they made them after I requested the policies be cancelled. My other two policies still have not been cancelled and my refund has not been processed. ETA: Since posting the review, Fetch got ahold of me via email and cancelled all three policies. They gave me a partial refund for each, not a full refund like they should have. All told, it took them 13 days to cancel the policies and begin a refund process after I requested the cancellation. Overall, I don't recommend this company to any pet owner, but I definitely do not recommend to anyone in the disabled community.
Insurer: Fetch
By: KC Barnack
Simple Process
Process was simple and coverage seems great. The online portal is easy to navigate which provides me hope that submitting claims will be just as simple. I look forward to having pet insurance!
Insurer: ManyPets
By: customer
The fact that I have to wait so long…
The fact that I have to wait so long for the insurance to kick in in order to get my sick pet some help is sicking, it's ridiculous what if something happens to my pet in the process of waiting? What will you guys say and do then? Absolutely NOTHING
Insurer: ASPCA
By: Annette Valentin
Would recommend, easy experience
When my cat had an unexpected issue as we were leaving town, we were relieved to have insurance for him. Knowing this, we knew we could afford the best care to make sure he was getting the best treatment. Filing a claim with fetch was really easy, and fairly quick. We were able to get a large portion of the fees back, after our deductible. Would highly recommend fetch to another pet parent!
Insurer: Fetch
By: Emma Nutter
Would recommend, easy experience
When my cat had an unexpected issue as we were leaving town, we were relieved to have insurance for him. Knowing this, we knew we could afford the best care to make sure he was getting the best treatment. Filing a claim with fetch was really easy, and fairly quick. We were able to get a large portion of the fees back, after our deductible. Would highly recommend fetch to another pet parent!
Insurer: Fetch
By: Emma
If I can give zero star I would
If I can give zero star I would. Very slow processing if you ask for direct payment from the vet to them. My cat was very sick I have to apply for a loan from scratch pay to save my cat's life and took her to ER. I made multiple phone calls with them, they wouldn't get back to you unless you have to follow up. They only reached out on me when I canceled the policy. I have this pet insurance for almost 2 years will never get again they're not reliable in case of emergency they want you to pay upfront and reimburse I understand that's the protocol but what if the parents are tight of the budget? Wasted $23 dollars a month!! Never again
Insurer: Healthy Paws
By: Anna