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Just a quick note to thank Aileen A. for…
Just a quick note to thank Aileen A.for her help answering my questions about registering our new puppy. I appreciated your knowledge and help and it was a pleasure speaking
Insurer: Fetch
By: Darwin Cabrera
Non-transparent practices, refused to cancel insurance
I spoke with Fetch at the time of signup and explained I wanted to open a policy for my brother's dog. When they asked his name, I told them, noting that I would be the one overseeing the policy, however, with the email set to my own, and that it would be my card that should be charged. Later, my brother and family went a different route for pet insurance, and I let Fetch know we needed to cancel the insurance. My brother has been overseas a majority of the year (and is overseas now). They refused to cancel the pet insurance, saying they have to speak to my brother (whom they interestingly did not say they needed to speak to at signup before they put it in his name instead of mine). I reminded them I am the one who opened the plan, with my own email, and that they have been charging my card - but they still refused to cancel. They also said we need to talk about "any pending claims" (there are none), about the possibility of reducing payment instead of cancelling, etc. - after I repeatedly told them no, and that we simply need to cancel this pet insurance. This has been a runaround. I finally had to have my bank issue a stop payment. P.S. UPDATE AFTER THE COMPANY'S REPLY - This company had no legal authority to put a policy in someone's name who did not authorize it - which my brother certainly did not. He never communicated to them in any way. And even if I would have wanted to open a policy in his name, as his sister I would have had no legal authority to do so either. They did finally cancel the policy (without my brother calling them) when I confronted them with the fact that their behavior has legal ramifications. Not only do I not recommend this company, but I have submitted a complaint to the Better Business Bureau (BBB).
Insurer: Fetch
By: Lori
Great customer service and quick claim…
Great customer service and quick claim processing
Insurer: MetLife
By: customer
Easy as 1, 2, 3...
I was able to visit the website and customize the policy based on my pet's needs.
Insurer: Nationwide
By: David Morrison
This company is giving big SCAM energy...
This company is giving big SCAM energy... there's no access to their portal, they have a new excuse as to why each day.. You can only submit a claim by emailing a generic inbox and then when you call you wait at least 45 min, only for them to say they can't see if the email was received. If you ask to speak to someone in the claims dept they will tell you there's no phone number to transfer you to... I guess those guys work in the Cone of Silence and never have to communicate with anyone else in the company. They drag out the claims process as long as possible so that they can collect as many monthly payment before you get pissed and cancel the policy. I have reporting them to the Federal Trade Commission and I encourage everyone to do the same.
Insurer: Pets Best
By: GypsyAnna
So glad I had spot they covered a
So glad I had spot they covered a. Emergency vet visit quickly the process was very easy. The claim was resolved and paid within 10 days. Spot recommended to me by my vet.
Insurer: Spot
By: Lisa Dixon
Do not use
Trupanion was recommended by our vet.We trusted Trupanion to come thru when we needed them most.Our poor dog hurt her leg and because her other had previously had the TPLO done they would mot cover her other injured leg....How disappointing. Canceling the insurance..I would not recommend Trupanion to anyone!!A waste of a high monthly premium for insurance that would not pay out.
Insurer: Trupanion
By: Shelly Toler
Out of all the pet insurance companies…
Out of all the pet insurance companies I looked into this one was the best price for what is offers. I like that there is not much of a waiting period. The customer service rep I spoke to, Amanda Mello, is super nice and very helpful and caring too. She made the process really easy for me. I like your enrolment process.
Insurer: Fetch Canada
By: Michelle
Excellent service...
Excellent service...
Insurer: MetLife
By: Rick Bonneau