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Becky was great!
Becky was great! She answers my question expertly and was very pleasant and helpful.
Insurer: Trupanion
By: Lynne
Easy to put in a claim quick service helpful customer service on the phone.
Easy to put in a claim, quick service, helpful customer service on the phone.
Insurer: Trupanion
By: Aimee
Trupanion Saved the Day for Stephan!
Great customer service! Trupanion has helped me greatly with my miniature dachshund's spinal chord problems. They were a life saver!
Insurer: Trupanion
By: Deidre
Have always received excellent customer service.
Have always received excellent customer service. Claims are turned around quickly.
Insurer: Trupanion
By: Theresa
1 bad experience leaves a mark
I love trupanion, that's why I've been with you all these years with 3 different dogs. However, this time around isn't the stellar experience I usually have. Dalek went to the vet because he is sick. The vet was not able to figure out what was wrong and sent me to a specialist. I was still ok with that being considered as a new incident. However, when the specialist had to do additional tests as a continuation and was charged for that as a new claim, I wasn't too happy. I reached out to you guys and was told I need to jump through hops and make the specialist do extra work when you can just look at his treatment and see this is obviously a continuation. We are talking about only $50 for the deductible which was a huge deal for you guys. If we look back, there are checks I never deposited from trupanion that I could be reaching out to you guys about. There are other vets Dalek had gone to that I never submitted the claim for that I can come to you to cover. Such as an eye specialist just earlier this year that cost a pretty penny. I'm sure there are hundreds of dollars I can claim with trupanion but you guys made a stink over $50 during a very difficult year for Dalek and myself
Insurer: Trupanion
By: Miriam
Trupanion is Great!
I think the plan is reasonably priced for what it covers, and it was super simple to sign up. I can see why it was referred to me.
Insurer: Trupanion
By: Steven
Dog mom to Wilma
I'm always impressed with the quick turn-around of approvals and payments. Whenever I call your customer service department for questions, everyone has always been so nice and extremely helpful.
Insurer: Trupanion
By: Sandy
Quick claims processing.
It was quick!
Insurer: Trupanion
By: Kevin
Joerdan quickly got to the root of my billing/coverage question and supplied a direct simple answer.
Joerdan quickly got to the root of my billing/coverage question, and supplied a direct simple answer. If only everything was this clear!
Insurer: Trupanion
By: Jim