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Claims denied for my 2 cats without reason
I took PetsBest out for mr 2 cats. One required hospitalization, testing and meds for a stomach obstruction, the other suffered UTI and testing plus meds. In all instances, PetsBest denied covering any part of the +$4.5K expense without even providing an explanation. It also took 26 days for them to communicate to me the claims were being denied. I canceled the plans. Poor response and false representation of what they say they cover.
Insurer: Pets Best
By: Catherine O'Connor
Unfortunately this insurance company…
Unfortunately this insurance company like most is a scam. You have to meet a deductible FOR EACH ISSUE. For example if your pet has urinary issues it’s a $450 deductible for urinary issues before they even pay a lousy 80%. Now if say 2 months later your animal goes in for stool issues that’s a whole separate $450 deductible. Meanwhile it starts out cheap to pay per month but as your pet ages your policy increases. Our cat is 10 and we’re now paying $80 a month for them to cover basically nothing. Ridiculous wouldn’t recommend. You’re better saving that money every month so when an issue arises you can pay it yourself.
Insurer: Fetch
By: Shauna
It is very difficult to obtain the kind…
It is very difficult to obtain the kind of records required for vet services, frequently they do not have a computer system that will provide the required bill of sale documentation. Therefore the claim is denied.
Insurer: Pets Best
By: Pam McCall Woolery
So glad I got this insurance!
I started the insurance shortly after I adopted my cat Pepper at 8 weeks, and it’s one of the best decisions I’ve made. Pepper is now almost 6 years old and this insurance has helped lots when she was diagnosed with diabetes last year, and when she needed surgery to extract teeth affected by resorptive lesions this year. It saved me thousands of dollars in total. I’ve thought about canceling when she was healthy, but I’m glad I didn’t and stuck with the plan. You never know what could happen to your pet. The insurance brings you a peace of mind.
Insurer: Healthy Paws
By: Fan Wu
Overall very good
I was a bit doubtful at first, because most insurance companies find any reason or excuse not to pay out for claims (I've heard from other people), so when it just happened that our cat got very sick and racked up a huge vet bill, I wasn't sure if Fetch will be there for us. But they were! Our kitty had gone through a URI, then a lung infection, then got diagnosed with Congestive heart failure and more heart problems. It was a very hard time for us... However, everything was covered according to the policy and no major issues. My only complaint is that I really had to track down historical documentation, although Fetch had all the information of my vets (location, numbers etc.) visits and they said they would fax or call for my cat's records, but it didn't really happen. I was hoping for a bit more customer service from that aspect, and it caused a bit of delays in my claims process, but once my records were sent they processed the payouts pretty fast! Thanks
Insurer: Fetch Canada
By: Gyorgyi
Quick easy and affordable coverage
Quick and easy. The person I spoke to was very friendly
Insurer: Trupanion Canada
By: Vickee
Quick and efficient!
Trupanion is always quick to reimburse expenses and keep you informed of payments. ??
Insurer: Trupanion Canada
By: Pat
Trupanion is awsome
Trupanion is an awesome company to deal with.
Insurer: Trupanion Canada
By: Michelle
very easy - customer service was great
very easy - customer service was great
Insurer: Trupanion Canada
By: Mary
A Happy furmom
We have a senior dog who has started having health issues. Once the deductible was paid all on going issues wete paid for very quick.
Insurer: Trupanion Canada
By: Beth