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PETS Best is great
PETS Best is great! You pay the bill and send them the paid invoice and you have a check in a few weeks time.
Insurer: Pets Best
By: Emil P. Weiss
Experience with Embrace was amazing
Experience with Embrace was amazing. Hassle free, Fast Turn Around Time & representatives are very helpful.
Insurer: Embrace
By: Veronica Munoz
This company continues to find way to…
This company continues to find way to decline claims. It is almost comical at this point. In this latest instance, my dog physically hurt his paw and they are asking for medical records for the last 16 months so see if his current hurt paw is a pre-existing condition. Anything they can label as a pre-existing condition is their way out of paying. The person that tried to help me was kind and understanding, but she couldn't help. The company used to be great and I would have recommended them with no concern. I would never recommend them at this point. Something happened over the last couple years - making them extremely hard to deal with and trying to screw the customers in any way possible. As someone who has had this service for years, I have been a very loyal customer that has paid them a lot of money, and nowI am debating if I just cancel because I don't have the energy to fight them time after time- especially for something as cut and dry as an injured paw.
Insurer: Nationwide
By: KA
Dependable and trustworthy. Trupanion has been our pet insurance…
Trupanion has been our pet insurance since 2008. We have had 3 dogs since then. They have never let us down and considered every single claim sent to them for our pets. They are considerate and kind when we have lost our beloved dogs. I have called Trupanion night and day, and they are always available to talk. Thank you Trupanion!
Insurer: Trupanion
By: Marie Mccarthy
Claim went through fairly quickly
Claim went through fairly quickly
Insurer: Pets Best
By: Jennifer Hess
Have been insured 28 years
Have been insured 28 years . Was treated like royalty with VPI then Nationwide acquired VPI, the transition was seem less! Same expedient/professional service. Through the years we’ve endured Hip replacement surgery, & literally everything in between. Nationwide has been a life saver. As with any insurance, If you have the proper coverage you will be taken care of. I’m truly grateful we have this amazing coverage as we move forward into Chantilly’s senior years! Thank you Nationwide!❤️🐕
Insurer: Nationwide
By: Terra B
SURGERY ACL QLF
cant say enough for this insurance company nicest staff they actually care about there clients and kelsey is great at her job kind polite knows about whats shes doing her follow up on calls and information is unbelievable so don't second guess yourself go with pets best you wont be sorry and yes this is a real person sincerely john A londonderry nh
Insurer: Pets Best
By: JOHN
The absolute worst customer service and…
The absolute worst customer service and company. Firstly the supervisor who talked to me on the phone was a horrible person, condescending and mean. This company will look for any ways to deny your claim reimbursement. Go for any other company than this even if it means a higher premium because you’ll be sure to receive your services, not with Fetch. I recently submitted TWO claims, 2 days apart for my pet Joey. They reviewed it initially and asked me for additional medical documents which I submitted. I submitted additional 9 records, his history for the prior 2 years, that’s what they asked. My pet is a 4 year old young dog who has no medical conditions and has been very healthy. Even the medical records and blood work I submitted from the first day of the claim stated he was overall very healthy but was suffering from stomach issues due to either foreign body ingestion or extreme care of gastroenteritis. Their 15 day thing is incorrect. I had to literally be on their chat every day to get an update just for both of my claims which are days apart to be denied. Reason: “ This policy does not cover: mm. Any amount if you failed to satisfy, or comply with, the conditions set forth in the GENERAL CONDITIONS, CARE FOR YOUR PET (VII.6) section of this policy. Including, but not limited to condition b. if your pet has not been examined by a veterinarian within six (6) months prior to the effective date of the policy, you must arrange to have your pet examined at your own expense within thirty (30) days of the effective date of the policy. Any medical condition(s), clinical sign(s), behavioral disorder(s) or illness(es) observed or recorded during the first exam, and all costs associated therewith, are automatically excluded from coverage. Your failure to have a first exam of your pet may void the policy. If voided, the policy premium will be refunded. Additionally, any conditions that are related to, caused by, or resulting from medical condition(s), clinical sign(s), behavioral disorder(s) or illness(es) observed or recorded at the first exam performed after the effective date of the policy are also excluded from coverage” I talked to customer service and the supervisor is literally one of the worst people I’ve talked to like do you really have no heart for pet parents and I explained that one of his exams was in October 2021, a comprehensive exam from Banfield that stated he was completely healthy. They refused to take that into account because it was not exactly within the 6 month mark. I cited the policy later which clearly says that your policy needs to have 6 month prior record or an examination within 30 days or else it may be voided and your premium reimbursed. I had been paying from May- October for two pets and they never sent me any email regarding this issue and I was like my policy should have just been voided if these are your rules and why was I allowed to pay for so long without any objection from your end. My understanding of the whole situation is that they did this so that they can find any loophole to deny my claim, research Reddit and many customers have been so unhappy with their policies. The supervisor should firstly not even be allowed to be in a customer service role because he was the worst. They won’t reimburse my premium or approve my claim. I’m absolutely distraught because I trusted this dumb company and I would rather pay a higher premium than deal with this company, go with lemonade or healthy paws if you would actually like your pet to be covered and not deal with the worst customer service. Horrible horrible in all ways
Insurer: Fetch
By: Gauri Bora
I spoke with customer service to add a…
I spoke with customer service to add a second dog to my plan and was greeted by a very pleasant and helpful representative. I am extremely satisfied with my experience.
Insurer: ManyPets
By: Bill
Pets Best is The Best!
Pets Best made this seem so easy, did everything correctly, and took my claim without question. I laid my pet to rest and Pets Best took over all worries for me. I'll definitely insure my next pet with Pets Best! Thank you to all!💕🐾💕
Insurer: Pets Best
By: Tia Claypool