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Surprised by the ease and efficiency.
First pet insurance we have had, even after 30 years of pets. Thought we would have it for catastrophic need, but decided to file for smaller (but expensive) procedure. Was VERY pleased with the ease of filing, and the promptness of our reimbursement.
Insurer: Embrace
By: Julia
Peace of Mind
Our dog, Molly, has been insured with Healthy Paws for a few years now. A healthy dog for 6 years, Molly suddenly went blind from SARDS and was diagnosed with Cushing’s Disease. That same year, she required abdominal surgery for foreign body removal. Healthy Paws pet insurance took away a lot of stress during several difficult times this past year. They are communicative and our claims are always resolved in a timely manner. We are thankful to be their clients.
Insurer: Healthy Paws
By: Laura McGuiness
I do not trust this company anymore
This company did not follow through. I have been with this company for 5 years. They have been amazing... paid 2 claims for swallowing foreign objects. Met deductible the second time as it was stated in the claim that moving forward any claim related to swallowing a foreign object has met the deductible. It happened again this past week for the third time and TRUPANION is saying they made a mistake on the second claim and it should not have been paid. They have changed their terms without notifying the customers. Wrong move, Trupanion. They did not pay the third claim. Applied it to the deductible- what's the point if it's different every time a different object is ingested? Cancelled my insurance and will make sure that I share my experience.
Insurer: Trupanion
By: TG
Fast turnaround
Fast turnaround! Submit the correct paperwork (invoice and medical records) and you will see your claim processed in days, not weeks like some other insurance plans.
Insurer: Fetch Canada
By: Kathleen P.
It was so easy
It was so easy, just placed the claim and waited for a few days. I really didn’t have to do any more than that, it was great!!!
Insurer: Embrace
By: Cassie Stanton
I would like to know why reviewers are…
I would like to know why reviewers are saying " quick to reimburse" if Trupanion pays the vet up front. There is no need to reimburse if vet is paid up front. That confuses me and doesn't seem right.
Insurer: Trupanion Canada
By: Debbie Nichol
Excellent Reimbursement Like Promised…
Never had pet insurance before but after the expense of our last dog we decided to get it for our new dog. Had to take our pup to the hospital for some GI bug, $1450. Wasn’t counting on getting much back of our 90% reimbursement once seeing some reviews. To our surprise we got reimbursed $1138 and it only took about 3 weeks. I’m still in shock that they did not make an excuse not to pay. Very happy with customer service & Pets Best insurance has lived up to its promise! Thank You
Insurer: Pets Best
By: Tina Balestra
Online Claim Not Working
This website needs some bugs fixed. First when I tried logging in, the home screen didn't open. After that settled, I tried to submit a claim and the screen kept loading and never opened. I thought maybe my phone service was acting up so the next day while I was at home, I connected to the Wifi and it still continued with the loading screen. I even logged I'm on my laptop and the same problem persisted. Please fix this issue!
Insurer: ASPCA
By: Clorissa Figueroa
Excellent support and service
My beloved kitty soul mate, Keester, became suddenly ill and required emergency and ICU care which, unfortunately, didn't work out and the only humane option was euthanasia. He had developed acute renal failure and went downhill quickly. I was totally in shock losing Keester to kidney failure I wasn't even aware of. There was nothing I wouldn't do to help him survive, but it was not meant to be. Twelve hours of emergency and ICU care cost $2100. Pumpkin provided compassionate support for me, and made complete reimbursement for the expenses incurred exactly as laid out in the policy. They even sent flowers to me at home after he died (a gentle and compassionate gesture at a time when I was consumed with shock and grief). I would still give anything to have Keester back in my life. But it is incredibly reassuring to have had the Pumpkin insurance policy in place for this critical event I never saw coming until it was too late. I thank the wonderful people at Pumpkin who never allowed me to feel I was just another policy holder and Keester was just another cat covered under a plan that cost them money. Frankly, I never expected any insurance company to care about anything except maintaining their bottom line by denying claims of policy holders. So I find them to be a real cut above any insurance company I've ever dealt with. As a person on a fixed income, I tend to overinsure because of fear that I won't have sufficient funds to cover veterinary expenses in case of emergency or long-term expenses for illnesses. I'm so glad I had this policy in place so I wouldn't have to worry about Keester getting the care he needed. As a responsible kitty mom, I would choose Pumpkin again for pet insurance I would never want to be without.
Insurer: Pumpkin
By: DI
Spot is a Scam
This company is a scam who takes your money and then we need them to cover something big, then they cry it’s a preexisting condition. My cat puked in January, and in the obstruction X-ray the vet noticed what could have been small kidneys, which could signify future chronic kidney disease. We just had his blood drawn 10/31, he has to be put under, to double check if this is an issue, it isn’t, and Spot denied the claim. Stating clause 51, which I assume is preexisting condition. They’re employee who I spoke to in February told me that Spot would cover this test, but now $400 later, they won’t. I immediately changed to Lemonade insurance and am canceling Spot tomorrow. They also posted the same reply on this as they do everyone. I don’t need an explanation of what your 21 year old employee decided based on how it will benefit Spot. I need Spot to realize that a possible obstruction (which there wasn’t anything, suggesting my cat simply ate something that affected him adversely) resulting in an X-ray with a possible smaller kidney (turns out his kidneys are fine, based on the test your employee told me would be paid), is not the same thing. Cat eats something and pukes on one occasion ever in his life is not the same thing as cat could have chronic kidney disease, based on an incidental X-ray to see if cat has a ball of yarn in his stomach. Obviously whomever does the claims has no clue about the anatomy of animals. This is Spot taking care of Spot and not taking care of the customer or their beloved pet. I’ve now spent $1600 out of pocket this year and my cat is in perfect health, no thanks to Spot. I will never trust a Forbes suggestion ever again.
Insurer: Spot
By: Rachael Fisher