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Good luck getting any sort of claim coverage
I would not recommend Trupanion to anyone. We have a French Bulldog who is now 5 and needed the BOAS surgery. Trupanion refused to cover it claiming it’s a “pre-existing condition”. Our vet fought them on this because there were no signs of this during her initial check up as a puppy but it’s a breed specific condition that can come up during their life so they still denied it. We went ahead with the surgery as she was having difficulty breathing and after some complications, she’s now fully healed, breathing normally and living a much better quality of life. Our vet has been fighting with Trupanion for several months and even Trupanions rep said it’s ridiculous not to cover this but low and behold, they have denied all of our claims. Our vet has exhausted all options and we’re left paying for a crappy insurance provider so we have “peace of mind” but they deny about 70% of our claims with some sort of excuse. Our premiums increase every year (with or without any claims). To top it off, they have told our vet that starting next year, they are going to “quietly” deny all claims related to a breed specific condition. Again, I wouldn’t recommend them. 0 stars if possible.
Insurer: Trupanion Canada
By: A
We filed 2 claims and got response and…
We filed 2 claims and got response and credits in less than 2 days! Great service…thank you.
Insurer: ManyPets
By: Galen Young
Able and Compassionate Allies in the Fight for our 'Ruckus'
We joined Healthy Paws in October 2019 and signed up our two Scotties. We now have 3 on the policy. Our 7 year old, Ruckus, was diagnosed with TCC in September, 2021 and given his young age we decided to fight. We were referred to a wonderful oncology team here in Richmond, VA (here's a shameless plug for THE ONCOLOGY SERVICE!). I'm pleased to report that 13 months later, our Ruckus is still in the game and continuing to fight. Our association with Healthy Paws Pet Insurance has been every bit as good as that of our oncology team. They have supported our efforts flawlessly. Our claims have been processed quickly, and needed funds have always been received on time and in the correct amounts. All they've asked of us is to submit proper, complete invoices and medical records as required. Their website interface has made that simple and efficient. Lastly, and maybe most importantly, their people truly seem to care about our fur babies. Follow-up messaging asking us how it's going with our treatments and 'give Ruckus a hug' sentiments provide a personal touch that we didn't expect from an "insurance company". We don't know what the future holds for our boy, but between our oncology team and Healthy Paws Pet Insurance, we've been able to give him 13 months of quality life he surely would not have had otherwise. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: JACKIE and JEFF NAUMAN
Over all outstanding service
Met Life is available to answer any questions quickly and simply, weather by phone or email. They reply quickly to your claims. I am thoroughly impressed with their service. Other businesses should take note!
Insurer: MetLife
By: Jane
Peace of mind
Amy was very helpful and knowledgeable about the product.
Insurer: Embrace
By: Jose Acosta
Huge price increase
Had Healthy Paws since December 2013. Price for 2 dogs was $114.00 a month in 2020. Great service then. Next month price will be $350.00 a month. How can anyone afford this? Now my dogs are older. Doubt I can find anything else.
Insurer: Healthy Paws
By: Brenda
The best
When I first got Toast from the shelter, they said she was totally healthy—I just activated this special Trupanion offer for rescues that same day because I thought, "Well, why not?" I am so grateful for Trupanion. I've only had Toast for a bit over two years, and we've already been through surgery for mammary tumors, TPLO for a CCL tear, luxating patella surgery, testing and treatment for heart disease and liver disease, and more. She had a hard life before me (she's full of BB pellets and has some old injuries) and she deserves only the very best care now. It's not fair that she has to go through so much, but I am so grateful to Trupanion for helping me make sure she gets what she needs. They have saved me tens of thousands of dollars, and they've saved my baby's life and quality of life over and over (on a teacher's salary, there's only so much room on the credit cards). My only regret is that I wish I'd sprung for complementary care coverage for physical therapy, but that was me being shortsighted when I signed up. Anyone who has a dog should get insurance, and Trupanion is literally the best there is.
Insurer: Trupanion
By: A. Star
Worst pet insurance
Please don’t bay this insurance, you just wasting your money,, the make all excuse,, don’t bay this insurance
Insurer: Embrace
By: José
Answered phone quickly and…
Answered phone quickly and professional. Answer questions and handled request quickly. Very pleased
Insurer: ManyPets
By: Galen Young
This insurance is great
This insurance is great. The claims process is easy and the response time from the claims department is very quick- great turn around time.
Insurer: Embrace
By: Jacqueline