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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great service
Great service! Process claims in a timely manner.
Insurer: Fetch
By: Ginny Worley
Everyone was so helpful
Everyone was so helpful! Screwed up my submission and the problem was fixed on your end before I could even call! Thank you!!
Insurer: Embrace
By: Gretchen Munson
Love Fetch!
We have had a great experience with Fetch! Super affordable, easy to submit claims, and true to what you sign up for. I strongly recommend getting pet insurance and using Fetch.
Insurer: Fetch
By: Amanda Faber
Made a claim over 3weeks ago
Made a claim over 3weeks ago. Still nothing! Only multiple email's requesting information from my vet. Not happy.
Insurer: Embrace
By: mloa69
Coverage problem
I’m not a fan of how I couldn’t add the preventive care option onto my dogs plan on the initial plan purchase. I tried calling to ask about it, but I kept having issues reaching a person. And now I apparently have to wait a year in order to add on the preventive care option to my coverage so any vaccines or wellness exams aren’t covered for a year.
Insurer: Spot
By: Megan Perreault
Emergency surgery, on a holiday!
My dog had an intestinal obstruction just after Christmas 2022. (He is an 9lb Yorkie who ate a 4oz package of chocolate covered hazelnuts! One hazelnut didn’t come back up and stayed in his intestines for 4 days, causing a laundry list of ailments/problems) This incident required X-rays, an ultrasound, medications, observation, IV fluids, multiple vet visits, and ultimately- emergency surgery plus two nights in an emergency vet post surgery. This was a very stressful, emotional experience- I was really worried and upset. Once I called in to FIGO and a representative explained what would be covered, I was so relieved!! I felt so much less stress that I wasn’t going to be responsible for a total of $5,800 in vet bills, and I could focus my energy on getting him home and caring for him post surgery. At times (prior to this emergency situation) there had been small things FIGO didn’t cover (which is how insurance works) and several things they did…. But when I needed them the most, they were there. I am a very happy, grateful customer!
Insurer: Figo
By: DDU
Always polite- answered my questions!!
Always polite- answered my questions!!
Insurer: Embrace
By: customer
Waiting 10 days for claim to process
I submitted a simple claim 10 days ago and still have not received a decision or reimbursement. I chose Trupanion because of their promise to "Find out the status of your claim and what is covered in minutes". I have found this not to be true.
Insurer: Trupanion
By: Yeetr Max
Policy: TC0001507072
Thank you for your review, I am so happy with having my Dusti, under the loving care of Trupanion Insurance. I recommend Trupanion to all new dog owners as I take my Dusti for walks in the park. I always tell them how great this insurance is. You always come through for Dusti and me, and I take great pride to have you on my side, when it comes to taking care of my beloved Dusti. Thank you so much for your constant care and help. Lil B
First time submitting a claim
First time submitting a claim. Very easy to understand and smooth process on submission.
Insurer: Embrace
By: Thomas Franklin