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Insurer: Trupanion Canada
By: Linda
I've only just purchased this insurance…
I've only just purchased this insurance and right off that bat I was denied for a claim.this is very disheartening. I'm not sure I will be keeping this insurance.
Insurer: ASPCA
By: candice sachs
Trupanion is no longer a good choice
There seems to have been a sea change at Trupanion in the past couple of years. Claims that used to be handled quickly and efficiently are now dragging on and the number of hoops you have to jump through has become unreasonable. The cost to insure our two small dogs has increased four-fold in the time they have been covered by Trupanion (one decade). This year alone, I'll be paying more than $4,400 to insure two dogs. It would be easier to stomach if claims weren't being denied far too often and if the appeal process wasn't designed to wear you down until you lack the energy to hold them accountable. The unreasonable demands from Trupanion have put a serious strain on our relationship with our vet clinic, which has spent literally hours on the phone arguing with Trupanion on our behalf. When you look at the stock prices and recent media attention for Trupanion, their outlook is concerning. I'd hate to see others invest thousands of dollars in insurance premiums only to be left high-and-dry if the company ceases operation. Trupanion's recent behaviour is not that of a thriving, customer-service-focused company. Take a close look at their stock prices and their recent reviews before you sign up. Response to Trupanion May 4, 2023: At your request, I've sent Trupanion information so you can confirm my account and my experience, and that all the information I provided in the above review is accurate. Myself, my vet and the vet's office staff have spent countless hours in unproductive conversations with Trupanion. At this point, saving other people from the horrible experience we've had of late with Trupanion is more important to me that investing more time in unproductive conversations with you. It's crystal-clear you have no interest in making this right unless you're exposed to negative reviews and I find that reprehensible.
Insurer: Trupanion Canada
By: Jackie
To care for your pets and to know that you can get reinbursed for the money that you pay with pet insurance
The people were friendly. It's nice to know that you can be reinbursed for the money you pay for your pets' care.
Insurer: ASPCA
By: Ruth Colon
Customer service experience was above and beyond
I realized that the coverage I had just started with Fetch was not feasible to my 3 special needs dogs so I called into customer service to cancel the policy. I spoke with Sally Leonard and she not only reviewed my policy to see if any changes could be made but also advised of what questions should be asked of an insurance company to get my dogs covered for wellness visits in the state of Indiana. I have a puppy with preexisting hereditary issues and an adopted dog that has behavioral issues well past the normal scope. She talked to me for a while to get an understanding of my needs for a policy for my dogs and she was informative, kind and a true pleasure to speak with. She realized that there were no options of coverage suitable for my dogs with Fetch and put through the cancellation of policy I requested. I wish everyone performing customer service was as great as Sally! Thank you Sally for everything! You are the best 🤩
Insurer: Fetch
By: April P
Good customer service
Good customer service. Simple policy. Wish you would not send me TWO of these to complete. If I get a third, my rating will decline.
Insurer: Trupanion
By: Buzz's Mother
Just an awesome company to work with…
Just an awesome company to work with affordable rates amazing staff very easy to work with.
Insurer: Trupanion Canada
By: Anthony Cagnoni
Haven't used it yet but we are hoping for a 5
I really don't know. I just got spot and haven't used it yet so I really can't give a true rating. But I hope it is going to be a 5. Our new puppy needs to be chipped and neutered. So we can rate you then.
Insurer: Spot
By: Guy Carlson
Not impressed.
Did not request records from primary vet and closed claim request. Customer service representative that I spoke with the 2nd time spoke over me and had poor customer service skills. Took 60+ days to process claim.
Insurer: Pets Best
By: Andrea MacQueen