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Immediate payment
Very happy with Trupanion. They pay directly to my vet, hours after treatment..
Brand new to pet insurance
I decided on your pet insurance mainly because one of my puppy family uses you and I like how you helped them
Insurer: Trupanion
By: Darlene Tsubota
Great business to work with.
So easy to work with! Easy to submit claims, responds timely to inquiries and prompt payment.
Insurer: Embrace
By: Robin
I hope the service and claiming the…
I hope the service and claiming the insurance will be more hassle free.
Insurer: Pets Best
By: Hailey Wong
Timely processing
My claim was processed very quickly and I got reimbursed a good percentage of the vets costs
Insurer: Pets Best
By: Gil Colunga
The ease of use and access
The ease of use and access! I really like how it wasn’t a problem logging in, doing what I needed to do and being done. I’ve yet to have any problems with any experiences.
Insurer: Embrace
By: Chapie
Misrepresentation of Pre-existing conditions
Though this review is from my April 19th experience, this is representative of what I have been dealing with Embrace Insurance. When we brought our 2-month old puppy home in June 2022, I made an error of filing a claim within the 14-day waiting period with this insurance. The puppy had loose motion from chewing something in his new home and the doctor gave medication for diarrhea. This was marked as a pre-existing condition and ever since, they keep applying this excuse to every claim we make similar to this. The dog never had any prior medical condition to be marked so. Even for this April 19th scenario, he had gastroentritis and doctor a medication to help with that. Embrace marked it as another diarrhea and now extended the waiting period. This has been frustrating and causing us to lose money. Myself and the dog's vet have tried to explain this but Embrace won't listen.
Insurer: Embrace
By: Suraj Varma
It was very easy to make a claim with…
It was very easy to make a claim with my phone.
Insurer: Embrace
By: Suong Bilodeau
It’s great but I wish I had the option…
It’s great but I wish I had the option online to add wellness to my plan. I tried reaching out to Figo support via messages and never got a reply regarding how to add wellness to my plan.
Insurer: Figo
By: Customer