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Absolutely horrible
Absolutely horrible. They will happily take your premiums, but pay little or nothing. They require every record of every sneeze and bite of kibble your pet has ever had. And when you send it, they will lose what you sent, close the claim without paying a penny and say nothing. When you re-file, they will lose your records and only if you call repeatedly will they magically find your information. After that they will ask for records from before your pet was born. If you’re persistent, and you’re lucky, they might give you back $50 on a $700 claim after you pester them for several months and threaten legal action.
Insurer: ASPCA
By: Unhappy customer
Insurance for my new puppy
The price and the good reviews
Insurer: ASPCA
By: Sharon McKinney
I had to send the paid bill twice
I had to send the paid bill twice, very frustrating and was also denied another time. I'm paying over 50 dollars a month on dog insurance, I'll be shopping for cheaper insurance.
Insurer: Pets Best
By: Travis Falcon
I am new to Pets Best
I am new to Pets Best. I put in a claim for the first veterinarian visit and there was a quick turn around on the claim. I am really happy that you have the option to include veterinary visits in the plan to help save money.
Insurer: Pets Best
By: Susan A
Can not keep anything straight
Can not keep anything straight Complete mistakes with new puppy paperwork
Insurer: Trupanion
By: customer
I am optimistic Pumpkin will be a great benefit for my rescue, Trixie.
It took awhile and too many phone calls, but everything came out okay. Your systems apparently crashed and didn't bill my credit card, then it billed me three times, then it took four calls to get a credit back to my card.
Insurer: Pumpkin
By: AHappyDogMom
My beloved dog Frisco had many health…
My beloved dog Frisco had many health issues,without Trupanion I couldn't afford the treatment or medicine rig., blood test, emergency hospitalization. Trupanion is fast an easy to get approval during an emergency. I would snd do recommend this company to anyone that is considering owing a pet.
Insurer: Trupanion Canada
By: Sara
I was able to talk to a person about my…
I was able to talk to a person about my concerns
Insurer: Spot
By: Lorraine DeGroot
It was very easy to sign up
It was very easy to sign up, the agent gave me options that I wasn't aware of. Got the coverage I wanted and needed.
Insurer: Trupanion
By: Burgin
Your representative was both very…
Your representative was both very knowledgeable and very helpful. She guided us through the sales process and helped us arrive at the coverage level appropriate for our needs.
Insurer: Trupanion
By: Bob S