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Knowledgeable and friendly
Knowledgeable and friendly
Insurer: Pumpkin
By: customer
Great Service
Very quick and efficient responses overall.
Insurer: Pumpkin
By: Alex P
For the first couple years they were GREAT,
For the first couple years, i really liked having them as my cats health insurance. they were always prompt and kind and claims took about 48 hours to maybe a week. The past couple times however, have reached into the month section of processing claims and there hasn't been updates and when I call in, nobody seems to know anything. I send emails, and I get generic responses back. Im told someone is on it, and then don't hear from them for weeks. Their customer service has gone down greatly. I am hoping a third time is much better and these are just flukes.
Insurer: Trupanion
By: Laila
Grateful for a quick and easy claim process
Our eight year old dog recently needed emergency spinal surgery. Her treatment included a specialist and a 4 day hospital stay. Despite all the complexities, the claim process was quick and easy. Many thank yous!
Insurer: Pets Best
By: Tracey
Customer service was very helpful and…
Customer service was very helpful and help us get what we needed.
Insurer: Trupanion
By: customer
So far I have received okay service
So far I have received okay service. I have not yet had to make an actual claim, which doesn't give me a frame of reference for my experience if that happens. Aside that, I appreciate having a plan that covers accidents/illnesses that are unpredictable, without charging an arm and a leg per pet. Still, with 3 pets on my policy who were recently ALL increased simply because we hit a year on the policy, that's a little annoying. Also, my policy was changed without my approval, to a $500 deductible covering 80%, instead of the better coverage I had prior, and I didn't appreciate having my coverage cut. I don't mind paying a fair price, but if annual increases are the norm it may be more cost efficient to go with an initially more expensive company that doesn't do that.
Insurer: ManyPets
By: Mystic Corgi
Easy
Claim was easy to submit and reimbursement issued fairly quickly.
Insurer: ASPCA
By: A J
Easy Quote
No pushy salesman. Just an easy online quote. Provided choices for my pet. Recommended by my vet.
Insurer: Trupanion
By: Gail King
Coverage was clear tu understand
Coverage was clear tu understand. Chat people very helpful. Have not used the wellness coverage yet but hope once we do it will be a great experince as well.
Insurer: Pumpkin
By: customer