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So Disappointed! I read all the reviews both personal…
I read all the reviews both personal and business ratings by companies such as Forbes. What a surprise it was to make my first claim in almost four years for my dog and get the “ run around”. I made the claim the middle of June and was assured that this claim would be reviewed by this past Wednesday- 7/ 20/23. Several phone calls and faxes prior to this have been made. Today is Thursday and of course no response to have this claim settled has been offered. (all necessary paperwork has been sent twice ) My payments have been made on time ( drawn from a credit card) and I expect service to live up to their commitment ( usually 2-3 days processing time per their website). I have no recourse but to warn others of the false claims Healthy Paws makes. I am retired and I chose this policy so that I would not have to “ worry” about giving my dog the best care possible even with my being on a limited budget. I wanted that reassurance of a healthcare plan that would take care of my “ loved “ friend if unexpected occurrences happened. I have not received that help or assistance Please be warned and look at other policies . Our “ furry” friends deserve better!! I’m hoping that these comments will be published.
Insurer: Healthy Paws
By: sally conte
HEALTHY PAWS DECEIVING CONTRACT
healthy paws is not to be trusted They accepted to insure our super healthy dog 2 years ago. They requested health docu,ments that we submitted and we have paid them ever since. We never filed a claim until today because our dog had a fox tail accident. Suddenly they don't know if our dog is healthy and they need more medical records that they never mentioned before, so basically they just take your money for years and then once you have a problem make it impossible to get a reinbursment. You will only find out how dishonest and deceiving this health insurance is when you file your first claim! Even if your dog is super healthy and it is 100% obvious the problem was just an accident. Dont fall for this scam. I REGRET having this insurance!
Insurer: Healthy Paws
By: MARCELA
Latest 1 comments
Marcela, As per the policy we do require full medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts in providing those records. Your recent claim was covered in its entirety with the exception of the exam fee, which are excluded by your plan. Covered items were applied towards your chosen deductible. As with any plan that has an annual deductible, that must be satisfied before any reimbursements can occur. The Healthy Paws Team
Embrace make my experience a pleasure
Embrace was excellent regarding my dogs recent visit to an emergency clinic. They processed the claim within a week. I will continue to use Embrace for my pet insurance needs in the future. I have 2 small dogs
Insurer: Embrace
By: customer
$333 bill for an emergent situation…
$333 bill for an emergent situation involvong our three-year-old lab. $250 deductible I get, but $33 copay? Really? Ended up getting $50 back - better than nothing, I suppose.
Insurer: Pets Best
By: Brian Guagnini
Does not cover anything!!!!!
This company does not cover anything...vaccines are supposed to be covered!!!! Really a very bad insurance company!!!!! I bought the very best policy for my dog!!!!! They set the limits SO LOW that you don't get nothing back....the Vet charges TRIPLE of what they allow!!!!!!!!
Insurer: ManyPets
By: Wade Simpkins
I am considering cancelling my policy
I am considering cancelling my policy. I don't think the value justifies the price
Insurer: Figo
By: customer
They took great care of my 12 year old…
They took great care of my 12 year old Jesse my best friend. I don’t know what I would have been able to do for her as she has a heart murmur. Thanks to the medication and doctor care she is living a happy life. We are so thankful. Thank you trupanion for your care and your service. Sincerely Robin
Insurer: Trupanion
By: Robin Sickles
Haven't had to use the insurance yet
Haven't had to use the insurance yet, but the sign-up process was fairly straightforward. It seems that they have a few things to figure out, technical-wise. ie. The Amazon gift card email I got was blank and I had to phone in to get the code and then I had to call customer service to find where I could get a referral link for a friend. Really hoping they come thru in the event my cats get injured...
Insurer: Spot
By: Mia Klenk
Denied my first claim in preventative…
Denied my first claim in preventative care! 😡 Beware, buying a platinum plan with instant coverage does not mean instant 👎🏽 RESPONSE: I talked to your “customer service” twice and they did nothing. If you cared, you’ll cover my claim. Took my dog for a well check. Purchased the insurance that morning based off of of an ad on my vets website. My claim was denied because it wasn’t a few hours later the next day. RIDICULOUS.
Insurer: Spot
By: Lydia Silva
BEWARE - 294% Premium Increase over 7 years!
The coverage and reimbursement are standard and no complaints there. My biggest complaint is the outrageous rate increase each year. Here's my yearly plan cost from 2016 through 2023: $420.95, $468.92, $538.95, $732.53, $842.53, $1,002.36, $1,172.03, $1,659.00. I have submitted a total of 13 claims over 7 years and (luckily) haven't submitted a claim since 2019. I'm not sure how it is legal to have a premium increase of 294% over 7 years! BEWARE!!
Insurer: Fetch
By: David A.