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Excellent customer service
Excellent customer service. Top rated coverage at a reasonable cost.
Insurer: Spot
By: Keith Wesley
Very prompt in claims processing.
Very prompt in claims processing.
Insurer: Pumpkin
By: customer
It’s a scam
It’s a scam. They don’t cover your dog getting busted and still waiting for my refund. They said sue to my dog having one testical the insurance isn’t beneficial nor does it support my dog getting fixed. I want my refund back! Had to cancel. Still have not refund me and I only had for a few days. To be called and told this insurance won’t cover my dog being fixed even though it advertises it
Insurer: Spot
By: Kayla Duque
CLAIMS DEPT USELESS!!
I had a policy for a year when it came time to use it for something simple the claims dept kept asking for medical records I did not have as Oliver has only been with me since adoption for a year and he is still only 2 - I sent in his initial vet bill and the one I was claiming through insurance and went through hell !!! kept asking for medical records that I do not have as he was never seen during the times they are asking!! I emailed customer service 3 times and spoke to 4 people!!! what is the problem!!! I am now telling all my friends NOT TO USE FETCH!!!
Insurer: Fetch
By: Lorraine
Upgrade
At this point my only issue is that I missed the part what I could upgrade to the wellness for vaccine and check ups. Now I have to wait for renewal? I feel as though if I wanted to get the better plan for my dog. I should be able to
Insurer: ASPCA
By: Janette Slinker
I’m done
I will be cancelling my 10 years of Trupanion and will be self insuring from now on. They have done everything to avoid paying out for this claim which was a true emergency. The amount they are giving me is pitiful and not worth all these years of loyal payment. I am done.
Insurer: Trupanion
By: Linda
I think I love Nationwide
I am so impressed with Nationwide. They had a program where they offered the plan through my employer, so the premium was able to be deducted directly from my paycheck. I never noticed it was gone, it was lovely. Then our dog got sick. We all fought hard for him, and having the insurance through Nationwide is the only reason that we were able to have him (and he have quality of life) for a while longer. I tried to provide all of the info needed on each entry, but Nationwide never quibbled about anything. It made a difficult time easier. Thank you Nationwide!
Insurer: Nationwide
By: Robin_Mike Squire
Customer Service is Call Only
I just adopted a new kitten couple weeks ago and this MetLife insurance was the free package from adopting from AHS. It all started with this lady who helped me set up my account, she spelled my street address incorrectly, when I found out I had to call them twice (not including the first call) to finally get them updated my address. Then after that, I won't be able to update the address in the policy packet. The online chat is definitely a fake chat, it's never worked. I emailed pet_info based on their website and never got a response. Each time I called them, I had to wait on phone for over 30mins. How can they make updating an address that difficult? I just emailed pet_feedback, we'll see if they'll ever get in touch with me or not.
Insurer: MetLife
By: Selina Wang
Terrible
Terrible. Didn't pay a claim on a puppy I bought because it was born with a hernia. Ipaid for a whole year! Had nothing to do with its medical but they wouldn't pay. Called it all pre existing. I do not recommend them. IT WAS A PUPPY, 6 MONTHS AFTER I BOUGHT THE INSURANCE! NO WAY IT WAS PRE EXISTING. Now they are charging me and I canceled.
Insurer: Embrace
By: M L