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Not very happy with Figo Pet Insurance
Claims are confusing in the system. They duplicate and combine services even if they are in a different invoice. There are items that insurance does not cover even if they are related to an illness like Veterinary Exam Fees for cancer, so it is a surprise that more money is coming out of my pocket. First claims took weeks to get processed because it was missing a little information that could be resolved very easily if I knew what they wanted. They do not respond to emails when questions are asked. The two representatives that I have talked to are very helpful, but it looks like the system answers for them (they are working from home) and I can hear the family conversations for a few minutes before they answer the call. With a $10,000 coverage, 20% co-pay, and after the $500 deductible, I'm still paid about $4,000 out of my pocket for the first year not going over the $10,000 coverage.
Insurer: Figo
By: Customer
Prepare to jump through hoops
I have the highest level policy, they should cover emergency visits and most other things. Other insurance companies have an app and allow you just to snap a picture of your invoice. Prudent Pet makes things purposefully more difficult, including making you submit long reports for each claim and submitting copies of your pets' medical histories even though Prudent Pet is able to get that information themselves. They claim every emergency visit is "wellness" and have denied 4/5 of my claims. I've had to spend hours on the phone every time I want to get reimbursed. They sold me a bunch of false claims when I signed up and have disappointed me at every turn ever since.
Insurer: Prudent Pet
By: HG
Reimbursements should be paid without so many limits or exclusions.
I think wellness benefits should be higher. $50 for immunizations is not enough. Overall most things are not covered high enough. Prices have increased for vets substantially.
Insurer: Figo
By: Judy L
Taking care of justice
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Insurer: ASPCA
By: Mclyndon Nobles
I wish there was a zero star rating
I wish there was a zero star rating. There isn't enough space in this data field to explain the whole experience. Initially there was a lot of conflicting information given about whether or not I needed an initial exam for the dog. They told me alternately to get one and submit it, get one and hang on to it, and not to worry about it. After paying a year's worth of premium, my dog got lyme disease after the worst tick season in MN that anyone I've talked to can remember. Coverage was denied based on lack of proof of preventative measures. It was not made clear to by anyone that I needed to have preventatives in place when I needed to know. It's just a bait-and-switch and a mechanism to avoid covering a treatment. Then when I cancelled my policy, they sent an email saying they'd review the claim in order to retain my business, but when I called all they did was regurgitate the same lines over and over for a half an hour, and refused to make any concessions, so all they did was waste my time. Fetch is a totally disrespectful money-grabbing company that clearly intends to use any means necessary to get your money without holding up their end of the bargain. And gosh, thanks again, Felch, for parroting the same thing YET AGAIN in your reply to this review.
Insurer: Fetch
By: KYLE THARALDSON
90% of $4500.00 reimbursed to me by my Pet Insurance!
I can't imagine not having Pet Insurance. There was no question that my cat could be treated No worry about affording her bill. Insurance paid the claim within four days. FOR PENNIES A DAY, IT IS PART OF CARING FOR YOUR ANIMAL, AS IS FOOD & SHELTER!
Ease of use
Claims process is easy to navigate and Figo always responds in a timely fashion.
Insurer: Figo
By: MDR
Great Company 5 Stars
We have had Pets Best Insurance for our Lilbit for six years. We have always had a good experience. When we had a claim, the process was easy and timely.
Insurer: Pets Best
By: Frank S
They were very efficient and helpful!
They were very efficient and helpful!
Insurer: Trupanion
By: customerDawn Collins
Quick claim process
I appreciate the quick response from Pets Best insurance. The process to submit claims is very simple, and the covered expenses are fair.
Insurer: Pets Best
By: Karen