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Customer service is very responsive
Customer service is very responsive, it’s easy to file claims and they are processed fast. I’ve gotten about 50% return of any claims I’ve filed.
Insurer: Figo
By: Madison
Embrace was very quick paying out on my…
Embrace was very quick paying out on my claim. Did not require alot of back and forth.
Insurer: Embrace
By: Melanie Blex
Embrace has set the bar for all…
Embrace has set the bar for all insurance providers to follow. The claims process is easy and lightning fast. All it takes is to upload a photo of the invoice, click on a few selections, and submit. Within minutes an email is received stating the claim is being reviewed. Typically, our claims are finalized within hours, some as fast as 2 hours. We have used Embrace for 4 pets, over many years now, and we won’t go with anyone else. This insurance has come in handy for emergency visits, cancer diagnosis and follow on care, and end of life care to name a few. If you want peace of mind during the most stressful times, get Embrace pet insurance. Don’t wait until it’s too late.
Insurer: Embrace
By: Labs & a cat
If I could give them zero stars I…
If I could give them zero stars I would. Fetch was great until it wasn’t. They don’t actually care about your pets so don’t be fooled by their messaging like I was. They will decrease your policy to their highest deductible and to the lowest co-insurance coverage with no warning or explanation. You will have to fight for the reason behind the change. They won’t even give you policy options like it states in your renewal email. It is a take the lousy offer or just leave. Pet insurance companies know that if you start using the pet insurance then you are stuck if you want coverage for your pet. Everything becomes pre-existing. It is so easy for them to screw you over and they enjoy doing it. I was more than happy to pay more money for the policy I had. I was even expecting the premium to go up. I was planning on paying it. I wasn’t expecting them to raise my deductible, lower my co-insurance, and lower the premium. None of this makes sense. What is the point of being a loyal customer if they just take away the policy you’ve been paying for. You had a loyal paying customer that you have now screwed over and proven that you actually don’t care about animals and their owners at all. The customer service is so awful. I used to recommend so many people to this company but never again. The fact that I have talked to multiple that said we can’t help you. We aren’t going to do anything or help you. What happened to good customer service? I need a company to rely for my pets needs and this one just isn’t it. Please, whatever you decide to do, find a better company for your pets. I miss Petplan. They were a great company. It sucks that Fetch bought them. I’ve had nothing but issues with Fetch.
Insurer: Fetch
By: Love2dazzle
The best pet insurance out there by…
The best pet insurance out there by far. I always get reimbursed for my dogs visit to the veterinarian.
Insurer: Pets Best
By: Gina Belair
Thank you for providing insurance for…
Thank you for providing insurance for Mr. Wilson. Today is his Birthday. Happy Valentine’s Day. Brenda
Insurer: Figo
By: Brenda Marjorie Russell
The claims process
The claims process was time consuming and inefficient. There was a lot of miscommunication and it took too long.
Insurer: Spot
By: Kelly Keith
Excellent
They are always right on top of reimbursement for people submitting claims. The staff when u call are very insightful. I would highly recommend spot pet insurance to anyone
Insurer: Spot
By: Maggie Dahl
Easy claim filing
Easy claim filing on the app and my claim was reviewed and completed in 3 days!!
Insurer: Spot
By: Ronald Schultz
Fast service
Fast service! Great coverage! Great customer service!
Insurer: Spot
By: Renee Miller