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No complaints so far
Spot was middle-of-the-pack in terms of the monthly rate, but it included diagnostic tests, which was important to me -- I don't want just the solution covered bc finding out what the problem is can be a big chunk of the cost! This is my first year, I'm about 6 months in, and the year has already paid for itself in coverage. Reimbursements are easy -- vet emails me a bill, I upload it to the Spot website, and a week or so later a check arrives in the mail for 80% of the bill.
Insurer: Spot
By: Brian
During a horrible tragedy the Embrace…
During a horrible tragedy the Embrace team helped me file my claim and were very caring and helpful
Insurer: Embrace
By: Kimberly Castellanos
Easy to file a claim
Easy to file a claim. Quick payment. They pay as agreed. I am glad I chose this company for pet insurance!
Insurer: Embrace
By: Nina Murzyn
First Timer Questions
I am getting my first puppy this week and have A LOT of questions. I spoke with an agent, Josh, today, who was not only very kind, but extremely knowledgeable about Fetch's offerings. He set me up with a wellness package that will work perfectly for my new life with a 4-legged companion. I am feeling excited and prepared for my pup's arrival. Thank you again for your help, Josh!
Insurer: Fetch
By: Gabe G.
"Pet Insurance Believer"
I was not a "Pet Insurance Believer" until I experienced Trupanion. My puppy was enrolled by our breeder and I decided to keep the policy active when we brought him home. Unfortunately my dog starting experiencing allergy issues and ear infections on a regular basis when he was a few years old. My husband and I were shocked how easy Trupanion made it to submit and receive payouts on claims when applicable. We love our dog and will certainly pay as much as we can to make sure he is healthy but there is such a relief knowing that Trupanion is there along with us. The submission of claims is extremely easy and efficient as I can easily submit them on my cell phone. I've also chatted both online and live with representatives regarding questions and they were able to assist and respond immediately. I am now a "Pet Insurance Believer" thanks to the positive experience of Trupanion. I've mentioned these comments to many of my pet owner friends so they too can share this experience with their pets.
Insurer: Trupanion
By: MARY OSBORNE
Allison in sales was phenomenal
Allison in sales was phenomenal and absolutely a pleasure to work with. Allison was extremely knowledgeable and listened to exactly what we were looking for in insurance. she is a very personable, funny and made this experience a pleasurable experience. Our world needs more Allisons in it. You have an amazing employee working for you. 10 stars given
Insurer: AKC
By: Michelle Troiano
Affordable and Efficient
An affordable pet insurance plan that is easy to navigate. My first claim was processed quickly and efficiently. Would highly recommend.
Insurer: Figo
By: Rachel Kelmanson
The Worst Service I Have EVER RECEIVED - Total Waste of Time and $
I purchased MetLife Pet insurance for my 2 dogs in February. I pay about $200-ish monthly for the policies. My large dog had an acute injury by hurting her leg in the yard when sneaking out of my fence, ultimately tearing her CCL. For a month and a half they have refused to reimburse my claim. My vet recommended that I purchase a brace for $900 instead of opting for a $6,000 surgery. So I followed her instructions and purchased the custom brace for my dog's leg, then submitted the vet visit, vet recommendation letter and itemized receipt. I've spent 10+ hours on the phone with agents waiting forever, and calling my vet. MetLife at first denied the claim saying that CCL injuries are normal wear and tear on a dog with age. The Vet has proof this was an acute injury. MetLife called the vet one time to try to get proof. When they didn't get through after one attempt, they never tried calling again for weeks and nothing was done. Over a month later I'm still on the phone. I provided a second itemized receipt as requested as well. They still won't process my claim or call me back or respond to emails. I want to be reimbursed for my claim and for the money I have spent on the policies since February. I don't want to deal with MetLife anymore. The call agents at MetLife have been incredibly unhelpful. They refused to call claims to escalate the issue and said I had to wait another 5+ days for them to email her. I called this morning to talk to her...waited 40 minutes and they wouldn't pass me over to her. They said she was on a call, but then wouldn't allow me to wait for her to get off. She just didn't want to deal with an upset customer. I will NEVER purchase pet insurance from this company again. Screwed me out of $600 and won't reimburse my claims.
Insurer: MetLife
By: Casey
Smooth Process
Overall, a very smooth and easy experience. Easy to submit claims.
Insurer: Pets Best
By: Allison Matos
This was a great experience for me as a…
This was a great experience for me as a new puppy owner
Insurer: Trupanion Canada
By: Jodi Side