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Not happy with Trupanion
Not happy with Trupanion at all. I just got a new dog and decided to try the free one month trial Trupanion offers after my vet check. They took an entire week to get back to me to let me know the pending approval was refused. I don't know why it took a week for them to figure out they were not going to cover me. Their reason was because the itching my dog has is considered a preexisting condition because I brought him in a few days earlier for a dermatitis issue and they say its the same thing. I just got this dog and brought him in for a general wellness check and saw that he had a discolouration on his back leg. He was not itching it or anything, was just something I noticed with his white fur and I had just rescued him from the humane society as he came from a puppy mill. He came to me with this so thought I would bring it up to the vet. Then a few days later, I came back to the vet for recheck to make sure everything is fine and noticed that over the next few days he started scratching his body a lot so I was thinking he had allergies. A totally separate issue. When I tried to use the insurance I was under to get the allergy medication, they took forever to get back to me and then declined so it just feels like they were trying to find any loop hole or reason to not cover me because I was on a free trial and not paying them. I will not be continuing with this insurance as they have lost my trust due to this experience over my trial period.
Insurer: Trupanion Canada
By: Natasha
Professional service.
Claim form was easy to complete, and my refund was sent to me within 7 days. Very pleased.
Insurer: ASPCA
By: Reggie Turner
My documents were delivered in a very…
My documents were delivered in a very prompt time
Insurer: Pumpkin
By: Bryan McCarron
Excellent Customer Service
Excellent Customer Service
Insurer: ASPCA
By: Candi Malone
They give you the run around on claims
They give you the run around on claims. It's very frustrating trying to submit a claim and they continuously ask for more paperwork that you have already submitted or don't have.
Insurer: Fetch
By: August Boland
THANK YOU HEALTHY PAWS!
Words can't express how grateful I am for your kind words checking in and most importantly Phoebe's insurance policy. She is the first dog I have ever decided to "insure" and I have rarely really needed any large amount to cover expenses, but this most recent surgery maxed out my credit card and left my bank account at zero. I am fortunate enough to have a family who helped me get rent and other things covered, but I am so thankful that 80% of her surgery was covered, and most importantly to relieve stress the direct deposit went through so quickly. This allowed me to focus on her recovery and her care which is my number one priority! I would like to think that I would have gone with surgery even if I had no insurance, but I don't know how true that is. Unfortunately, one option my long time veterinarian brought up was palliative care until eventual euthanasia. For that reason, I sought a second opinion and have switched my veterinary hospital. It was so hard not to have an answer and I was honestly struggling to stay positive. Phoebe was in pain, struggled getting up from the ground, and her right rear leg could not bear much weight if any at all. She looked at me everyday like she was asking for me to help and it was heartbreaking. I felt on a daily basis that I was failing her. Through my second opinion, the options seemed more bright. We were referred to a specialist who reviewed her x-rays and came highly recommended. She relaxed in his care. I trusted him. We decided to proceed with the surgery option. It was the right choice and went great! After her surgery, the first five days were the hardest because she really didn't sleep much: 1 hour the first night, two the next, and progressively more each night. Like her sleep pattern, she has also been more and more able to walk, and bearing more weight each day on her right rear leg (the surgery knee). She will begin short walks in the neighborhood next week, which will be the first time she has left our home in over two months besides vet visits. We have a follow up appointment next Monday, but I felt you deserved a little more of an update than a short email. THANK YOU HEALTHY PAWS!
Have already recommended Spot to others
Spot Pet Insurance has made the process of filing claims and troubleshooting easy! I’ve had other pet insurance before and I get more straight forward answers, easier claims process and overall easier platform to navigate with this insurance. I have already recommended them to others!
Insurer: Spot
By: Celeste L
Denied my dogs prescription food for…
Denied my dogs prescription food for this illness which was prescribed along with an antibiotic. They said it wasn’t the sole thing that would treat the illness. Makes no sense, it’s what the dr prescribed for the illness. Not happy
Insurer: Figo
By: Corri Soberanes
BEWARE!! UNDISCLOSED POLICY TERMS FOR FILING CLAIMS
HAD INSURANCE FOR 4 MONTHS, CAT WAS ILL. $600 VET BILL.ACCORDING TO ALL THE INFO I WAS GIVEN WHEN I SIGNED UP, ALL I NEEDED TO PROVIDE FOR CLAIM WAS NOTES AND INVOICES FOR COVERED CLAIM. WHEN I TRIED TO FILE, I WAS REQUIRED TO SUBMIT COMPLETE LIFETIME VET RECORDS FOR MY CAT!!!!! THIS IS IN THE "FINE PRINT" OF THE TERMS AND CONDITIONS BUT NOT DISCLOSED UP FRONT. THIS IS TOTALLY DISHONEST. BADLY DONE FETCH
Insurer: Fetch
By: c
Customer Service - Tracy
Thank you to Tracy for helping me find options for my senior dog's insurance coverage. I am currently going through financial challenges and I did not want to cancel my pet's insurance. I appreciated Tracy's friendly voice and assurance that there are options for my pet. Chef and I appreciate you!
Insurer: Fetch Canada
By: Diana