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New to Spot so far awesome!
This is my 1st experience with Spot and so far it has been very easy to submit invoices and website is user friendly! Great customer support!
Insurer: Spot
By: DELLIGATTI/Angel
Easiest claim process
The claim process is so easy. Only about 4 steps and it's done. I like how I can submit the claim through the app on my cell phone or my laptop. Since being with Embrace I have noticed that the whole process from submitting the claim to getting reimbursed is about 48 to 72 hours. NOT a bad turnaround at all.
Insurer: Embrace
By: Constance
Claims fast
Summited my claims very impressed with the recover time for my claim
Insurer: Spot
By: Randy Cloud
Quick response to claims and easy…
Quick response to claims and easy direct deposit, great customer service to answer any questions
Insurer: Spot
By: Katie Dixon
Thank you, Thank you, Thank you!!!
Spot has been fabulous! We purchased 2 puppies from a breeder in March, and purchased insurance on both immediately. Thank goodness we did. Their first vet exam was great, clean bill of health. Taking them back for their 14 week vaccinations, we found out one of them, Aksel had a heart murmur. He had to be seen by a specialist, and have heart surgery. Spot pet insurance, has been wonderful. We filed the claim, and received the reimbursement within days. We now have 2 happy, healthy puppies, with a normal life expectancy! Thank you so much!!!
Insurer: Spot
By: Tami Bjornson
Great communication and customer service
Great communication and customer service. Prompt payment
Insurer: Spot
By: Nancy
I have both of my dogs on Trupanion
I have both of my dogs on Trupanion. I had an old and very sick chihuahua and the insurance was so helpful! She just passed and a few months later I got a puppy. I also put her on trupanion. It’s so helpful to have a safety net.
Insurer: Trupanion
By: Janet Harris Abreu
Simply the best in pet health insurance!
I have tried other health insurance fr our cats (we have 3). When my employer added MetLife Pets to our supplementary plans, I signed up mostly because payroll deductions would be more convenient than paying the plan I had at that time. I was very much pleasantly surprised - First, when I called to get a quote, they asked me how I wanted my policy to be. So they tailored on for me and my 3 cats - covers anything I take them to the vet for, including emergencies and dental and $0.00 deductible. Premiums wereat least 20% less than the current plans I have had which covered only wellness. No more nickel and diming wiht the vet! Even better, MetLife Pets website and app is so easy to use that filing claims is as easy as logging in an uploading copies of the invoice and vet notes (called SOAP). 10 days after documents were uploaded, my reimbursements just show up in my bank account! One more thing - When my son's wife took one of our cats to the vet and did not get the SOAP notes, MetLife Claims Processor contacts the vet and got the documents for us. Now that is Customer Service! Even better - we got reimbursement a day after the vet sent them the documents. That's efficiency!
Insurer: MetLife
By: Mais
At my breaking point; do not sign up for pet insurance with this company
I have had to spend hours and hours of time fighting to get legitimate claims paid. This company uses deliberate “system errors” to delay and avoid claim adjudication. Just one recent example of MANY: I submitted all required documents including a paid invoice and SOAP notes. After 10 days, the claim simply disappeared with zero communication. Natasha told me it was disappeared due to the invoice format, and all I needed to do was submit another proof of payment, and would not need to resubmit SOAP notes. Did that, weeks later they claim I never submitted SOAP notes. Every time, they say it will take a couple more business days to process. It’s been MONTHS. I had one claim denied for valid reasons and never fought it, that’s fine. The issue is they pull this “friendly incomptetence” scam when they want to avoid legitimate claims and defraud their paying customers. I would have believed one time was an honest mistake, but this is the experience I have had with them consistently and repeatedly over the past several months.
Insurer: MetLife
By: Susanna
Love the quarterly payment option…
I really like the flexible payment options. But their app is a bit glitchy and I'm not a fan of being told that I NEED to take my pet to the vet.Also you have to go above and beyond to get every document from your vet as Fetch seems to not believe you...in my experience it takes awhile.And it takes even longer for your claim to be approved. One of the things I've noticed (after starting up a new policy) is that they've added a "wellness add on". I'm VERY disappointed (and a bit angry to be honest) that the prices have gone up (just a bit) and that we're actually getting less for our money now. So annual checkups and exams don't count unless I pay you more? Not sure how long I'm going to stick with this company. I used them for years (when they were known as Petplan and a bit after the brand change) and then cancelled my last policy. (Long story). Honestly pet insurance is one of those things that's good to have but it's like car insurance: you're most likely not going to need it for yearssss. In the meantime you'll be parting with an arm and a leg. Better safe than sorry but I'd advice you to look. Also remember that you're being reimbursed: which means you have to come up with whatever money you need first and then try and get some back through your insurance.(I was with Trupanion as well and they're excellent. The only reason I came back to Fetch is due to my history with this company and flexible quarterly payments). So yeah. My experience with this company is a bit of a mixed bag. It is a bit of weight off my shoulders to know that my dog is covered though
Insurer: Fetch Canada
By: KJ