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Literal life saver!
ManyPets has been a literal life saver for my family. Our golden boy was diagnosed with cutaneous lymphoma and has racked up so many vet bills over the past 8 months and ManyPets has never disputed a claim or given us a hard time about any of his treatment and we are usually reimbursed within days. Anytime I’ve had to call with questions everyone has been so nice and easy to communicate with. Going through this has been so hard but I’m so so grateful we don’t have to think about the financial part of any of our boy’s treatment and can just focus on doing everything we can to keep him happy and comfortable for as long as possible. Thank you ManyPets for making it possible for our boy to fight! I recommend ManyPets to anyone and everyone that will listen.
Insurer: ManyPets
By: Amanda Novak
It's great to know that someone is…wonderful
It's great to know that someone is there when you need ir. Quick response time.
Insurer: Pumpkin
By: Annette Lubin
The entire point of an insurance company is the payment promise for protection. Period!
Policy completely changed to the benefit of the with the bare minimum notice to me. Apparently I got an email saying that the policy was going to change from $50 off the deductible for every year my pup was healthy (why I choose this plan) to a MAXIMUM of 10% off the premium. Anyone who can do basic math knows that these two numbers are absurdly different. Now, I am grandfathered in by my dog's age but they tell me that I can happily leave!?! I should have been grandfathered in. We are getting treated worse and worse by companies for the sake of stock holders and it has to stop. It has gotten bad that to speak a against it is a political agenda and not because you simply want to be treated like a fellow human. You simply noticed because you "do math good" and found it upsetting. Do not do business with this company. I was told not to, I went for the promo, and look where it got me 3.5 years later. Your pet is a member of the family and with more than shiny discount. If they will do this now, what else will they do is later.
Insurer: Embrace
By: Sheanneen Shelby
Fetch Is An Excellent Insurance Company, Great Cuatomer Service
When we rescued 2 cats, we thourougly researched pet insurance companies. Fetch wss the most comprehensive and their rates were competive. I was a little hesitant because a few reviews complained about non payment and bad customer service. Nothing could be farther from the truth. I decided to go with Fetch and I am glad I did. One of our cats developed IBD, a serious disease which required expensive proceedures. When I called Fetch, they guided me throurgh the claim proceedures. They encouraged me to make claims on all procedures, even if I thought they may not be covered so I received everything to which I was entitled. The representives, all of whom were pet owners, were curteous and efficient. Fetch kept me inforformed about the progress of the claim. It was approved and I received the check in a timely manner. About a week after I received the check, I noticed that it was about $600 short of what I expected. I went over the animal hospital bill and it was very confusing, listing several amounts, paid, not listing the total amount. I could see where Fetch made the mistake. I called Fetch, was told to submit an addendum to the claim documenting the hospitals confusing book keeping. I received my $600 additional check in a very timely manner. I was reimbursed for EVERYTHING (excess of $2,000) I requested. Fetch is highly reccomended.
Insurer: Fetch
By: Richard S
Unfair and unjustifiable premium increase!
I have had Trupanion for almost 11 years. My premium just went up 37% from $46 to over $61 per month. The company claims it's because the vet rates have gone up in my area, but I suspect it is because my pet is now in the "old age" category, so they are raising the rates UNFAIRLY at a single swipe. The vet rates in my area did NOT go up almost 40%. This is a ridiculous increase, my pet is too old to switch insurance companies at this point. Contacting Customer Service didn't do any good at all. Update: The response from Trupanion was patronizing, at best. They DON'T appreciate me complaining, and their customer care agent did NOT file a complaint for me like he promised. He also did NOT have a manager contact me to discuss this. So the fact that they are telling me to contact them again, is only to give the wrong impression to people reading this review. They obviously don't care about customer service or their customers to follow up properly. In fact, I have downgraded my review from 3 starts to 2. People are looking for good customer service and decent services. Charging your existing customers an exorbitant fee is not a good way to retain clients. Update: I did provide my contact info and policy number as you request. I have several emails that you can review, as well as a recorded call with a "manager", who gave me conflicting information than what you have stated here. If you are indeed concerned about transparency, then you should educate your customer service reps so that they can answer a question knowledgeably, rather than read through a bunch of irrelevant scripted text. Your pricing increase does not adhere to the "policy" that you have stated here, and I have sent you proof of that. FINAL UPDATE: I received a call from a different manager who basically tried to justify the incorrect and false information provided by the previous manager in that she "explained it differently". Now I'm told that the discrepancy in rates is because mine was calculated a month previous to my new online quote. We all know that the price of NOTHING has decreased over the last month, so that means that Trupanion's whole rate determination sales pitch is a load of garbage. Such a dishonest company, with inept customer service, who think it's perfectly ok to treat their clients like they are stupid and liars. I will be using a different company for my next pet insurance. If you are smart, you will find a more reputable company for your pet insurance needs.
Insurer: Trupanion
By: Janet
Pumpkin is easy to file a claim
Pumpkin is easy to file a claim. I have never had a problem. I am geld there is insurance for my dog.
Insurer: Pumpkin
By: customer
Website and app very easy to use
Website and app very easy to use. Upload of documents easy. Claim processed in timely manner. Excellent communication of claim status throughout process. Thank you!
Insurer: Fetch
By: Laura
Dependable Insurance
Quick, accurate reimbursement. Easy to process.
Insurer: Spot
By: Beth
It was great
It was great! Fetch is reliable and consistent. I’ve never had to worry about them excepting a claim.
Insurer: Fetch
By: Shelley
Timeliness and communication were great!
Timeliness and communication were great!
Insurer: Fetch
By: Laura