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what a great company with competent and…
what a great company with competent and kind people. We had a big dog surgery, unexpectedly took a huge financial bite. Fortunately for us and our baby girl, we were covered with the 80% which was massive help. Most of all, the process was painless to submit and we had a refund back in our bank in 3 days. AMAZING and well run and efficient company.
Insurer: Healthy Paws
By: Scott Fletcher
Happy customer
I am very pleased with the customer service so far. Everyone has been kind and supportive.
Insurer: Prudent Pet
By: Gina and Kevin Ford
It was easy and fast getting my money
It was easy and fast getting my money, thanks
Insurer: Fetch
By: Evelyn
Well worth the price
Well worth the price, keeps our pets safe and covered!
Insurer: Fetch
By: Chelsey
Regular price increase for 100%
Every July, they increase the payment for 100% or even more. I have a young small pup, and 70% coverage just went up from $52 to $130 a month. Too much.
Insurer: Trupanion
By: Maja
Filing pet insurance claim
I had to call about my 2 cats claim submittals. I was put on hold awhile as it is Monday & employees are catching up after weekend of being closed...Anyway a friendly voice came on phone & introduced herself as Samantha. I started on my explanation of not being techno savvy & needed to find out if I had all required info turned in for my fur babies insurance claims. She was very patient & concerned that everything hadn't been submitted. She then asked & called my Kindness Animal Hospital & had to leave a message for them to return call so that they would assist me in making sure Fetch claim staff had all paperwork to proceed in my claims so I would receive my reimbursement in a more timely manner. I can't express my gratitude & her patience in assisting me. She is a real asset to your company. I might add that everyone I've contacted @ Fetch Pet Insurance has been a delight in assisting me. Keep up the good work & thank you!!
Insurer: Fetch
By: Jan Copeland
They’ll take your money for years and not pay
When you buy insurance for your pet, pay premiums for 4 years on 3 cats you’ve had for 9 years since kittens, have one of them come down with a medical emergency and feel confident about having insurance for just such emergencies, and then have Healthy Paws not pay a penny. Then you just got robbed. We’d have been better off just squirreling money away than to throw it away for insurance that doesn’t pay specifically what it’s for. These guys are thieves.
Insurer: Healthy Paws
By: David
Latest 1 comments
We’re sorry for any frustration during the processing of your claims. As per the policy we require full medical records for all enrolled pets in order to process claims, this includes a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we then keep them on file for future claims processing. After thoroughly reviewing your account, while there were some records on file for your pet, we did not have their complete medical history (records dated from the time he joined your family through at least enrollment). This is why we continued to request those medical records. Our team worked with a senior claim processor, to utilize a visit from 2020 as the enrollment exam to process your claims, even though we did not receive any additional records from that time. Your claims have all been completed and approved for payment.
I am very pleased with the service…
I am very pleased with the service provided. The claims process is very easy (even for a non-tech savvy 68 year old!). The time taken to evaluate the claim is relatively short, and we’re provided updates along the way. And the explanation of benefits is well explained, and what we contracted for. Overall, a positive experience. Would highly recommend.
Insurer: Fetch
By: Ann
Fetch is very easy to work with
Fetch is very easy to work with. The claims are reviewed quickly and timely manner. Thank you Fetch.
Insurer: Fetch
By: Binesh
Easy!
Fetch has been tremendous for us! So easy to work with. We just submit the invoice with SOAP notes and couple weeks later get the reimbursement check. It makes this cancer diagnosis a bit easier to accept knowing we have financial help.
Insurer: Fetch
By: customer