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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Wanted to change my billing date and…
Wanted to change my billing date and the customer service rep I spoke to told me they can’t do that. What kind of service is unable to change the billing date?
Insurer: Embrace
By: Diana Kepley
I'm a Believer !!
I am 73 years old and had many pets in my life. I was always skeptical of pet insurance. In my older years I felt it was time to give it a try and I can tell you EMBRACE HAS MADE ME A BELIEVER !! I am so grateful for your relief at this critical time! Your phone assistance is five star, your Website is five star, your communication and service is five star!! Thank you so much.
Insurer: Embrace
By: Gilbert Polina
Monthly payment DOUBLED. Avoid continued business with this scam.
I haven’t had any claims in over a year, since I started this insurance. Yet my coverage DOUBLED from $54 a month to over $100 a month. What an absolute disgusting rug pull. I’ll be actively shopping other insurances.
Insurer: Embrace
By: S O Anonymous
It’s very fast on the claim…
It’s very fast on the claim processing. Also, it’s easy to use an application.
Insurer: Fetch
By: Nute Seto
Well I am new and she explained…
Well I am new and she explained everything so I feel confident about it. I was referred for my manager he has talk great about the fetchpet
Insurer: Fetch
By: Jairo Diaz
Fast, easy reimbursment
Claims are easy to file, processed quickly and reimbursements are paid out in very quickly. The monthly rate is very reasonable and you can customize your plan to suit you needs.
Insurer: Spot
By: Melissa Kneidinger
Confident choosing Prudent Pet insurance
As a pet parent most of my life, I’ve tried several pet insurance companies, always looking for the best way to protect my fur babies. I was pleasantly surprised to happen upon the Prudent Pet health insurance company. I was pleased with the pet health coverage available to me, and I was blown away by the extremely helpful and honest customer service. I was actually able to speak to a “real person” and get immediate answers to my pertinent questions. Rebecca, the customer service rep I was fortunate enough to deal with, was honest, knowledgeable and she made sure all my questions were answered to my satisfaction. For something as important as pet health insurance, I feel very comfortable and confident choosing Prudent Pet Insurance for my furry family.
Insurer: Prudent Pet
By: Amanda
Do not trust this company
Do not trust this company The same day I decided to get pet insurance with Fetch I had an appointment for some shots my husky was missing so I call them and this is what I say: “Hey, I know that there’s a wait period of 15 days to cover things like surgeries or accidents but my insurance has wellness (it covers some vaccines and no major things) and for what I understand that doesn’t have a wait period but I am calling to make sure. I wanted to make sure that wellness was activated or ready to use with my policy before making a claim for my husky shots instead of wasting my time sending documents. The lady that I spoke with confirm to me that It was ready to use “after checking my account” she says it looks like you don’t have a wait period and I can start using wellness. After almost 3 weeks! I get a message from Fetch saying that my claim wasn’t approved bc I made it before wellness was activated. I call for an explanation and they say that wellness gets activated the next day.. their website doesn’t say that and I even CALL! to make sure. I was paying around $70 for 2 months while they were investigating my case. They have all the conversations recorded and confirm to me that I was told my wellness was ready to use but that the lady didn’t even look up my account…. Well that certainly makes it even worse because I even told her that I open my account that same day so with that little information the staff should already know that if you create your account today that wellness is going to be activated the next day. Idk to me that’s just simple math. After investigating my case they confirmed they were in the wrong but that they can’t do nothing for me after making go through 2 months of miscommunication, misleading information and me actively looking for an answer. I work hard for my money and it just doesn’t sit right with me paying a company that can’t even make it up to their clients for their own mistakes. It was a very frustrating experience and I felt like I was lied to. Didn’t even use it. I now have 2 dogs and if they would’ve make things right I probably would’ve add my new pup but after this experience I think I just rather not have pet insurance and just pay out of pocket.
Insurer: Fetch
By: Natalia Neumann
Very happy with Spot!!
Claims processing is prompt. Customer service is knowledgeable, courteous and helpful.
Insurer: Spot
By: Marcia Schwartz