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Lack of Communication & Inflexible
I have been paying for Embrace pet insurance for two years. Thinking I had the coverage I was paying for, I took my pet to the ER. When I tried to submit the claim, Embrace informed me that the pre-policy exam I had for my pet was too early (by 3 weeks), and my pet would not receive the coverage. While I understand the "terms & conditions," it would have been helpful if someone had informed me prior to this moment that this vet visit was three weeks too early. I am very unhappy with this lack of communication from Embrace insurance and how inflexible they were in addressing this issue.
Insurer: Embrace
By: Rebecca
The experience had been great
The experience had been great, our puppy had an accident with several visits to our Vet. I submitted all information and invoices on your website and the claim was received and settled within days. I am so thankful for the help paying our Vet.
Insurer: Spot
By: Edward Figlioli
Easy filing and excellent results
We filed a $3000 claim for emergency services and within 2-3 weeks we were reimbursed 90%. I even made a phone call and was helped with my needs.
Insurer: Fetch
By: Dawn Mahoney
Spot's simple-to-use claim portal is a…
Spot's simple-to-use claim portal is a much-appreciated user experience, allowing me to easily submit my claim even while sleep deprived after a visit to the ER vet with my pup. Their phone support staff was also extremely friendly, helpful, and courteous, with their first question being "How is your puppy doing?". I'd easily recommend Spot to my family and friends, and I don't write reviews often.
Insurer: Spot
By: Ethan C. US and Canada
I received my reimbursement in a timely…
I received my reimbursement in a timely manner. The app is easy to use.
Insurer: Fetch
By: Bonnie N
Easy
Very easy process and 1st time I have received reimbursement for my dogs.
Insurer: Spot
By: Mary Zold
The turn around on the claims is great!
The turn around on the claims is great!
Insurer: Spot
By: Denise Cook
Great company with helpful employees
Reliable company with great customer service, helpful employees, and quick reimbursements. Their policies are pretty transparent and they honestly answer any questions I have regarding coverage. I have been happy with their coverage the last 3+ years.
Insurer: Embrace
By: Anonymous
Easy and user friendly website
Easy and user friendly website! Quick turn around on payments
Insurer: Spot
By: Patrick Dunn