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You covered my dogs illness and made it…
You covered my dogs illness and made it easy . Very reassuring
Insurer: Fetch
By: Suzanne Connolly
When I signed up they did a full review…
When I signed up they did a full review of my pets records. I was told they would cover cancer. I had the policy a year and when I needed it because my boxer was diagnosed with cancer they did another review and said it was a pre-existing condition. I asked for a refund since I have been paying a year and they said no they couldn't do that.
Insurer: Embrace
By: Meredith Wojciechowski
Review time and payment were in line…
Review time and payment were in line with what was communicated.
Insurer: Fetch
By: Kim
Pets Best cares more about its bottom line than our animals
We only adopt rescues. And although we humans got rid of pre-existing conditions in our healthcare, they still plague pet healthcare. When we got Minerva, we had to bring her to the vet during the 14-day waiting period because she had immanent medical issues. What do these insurers expect us to do, not give them life-saving care? At the time I expected Pets Best to not pay for that visit, since it was in the waiting period. What I did not anticipate is that they would nearly every claim we made after the 14-day waiting period by trying to find even the most specious connections back to that initial visit. Surgeries, medications, office visits, we've ended up with thousands of dollars of medical bills for procedures that we understood to be totally unrelated but that became "pre-existing conditions" as a result of that first visit. Here's an example of Pets Best malicious abuse of this policy: We had Minerva checked for a UTI because she wasn't always peeing in the litter box. The UTI came back clear, so we tried placing a litter box in the area she was peeing. Turned out that cleared the issue - she just had specific places in her new house she wanted to pee. Pets Best didn't pay for the UTI because it was during the waiting period. Fine. But then, four months later, we brought her in for a newly developed anxiety issue. We had gotten a third cat, and Minerva developed a significant anxiety disorder in response. Our vet put her on Prozac. And when we filed the claim with Pets Best, they denied it. Why? Because it was treating a "behavioral condition," and Minerva has a pre-existing history of "behavioral conditions" because she at one time peed outside of the litter box. No relation whatsoever to the events, no shared symptoms, and no common treatment pattern. When I spoke to a Pets Best representative, they said they are entitled to deny ALL behavioral treatments going forward because we brought her in for that UTI test and it WASN'T a UTI. For the record, we've been with Pets Best since 2015. Used to have nothing but high regard for them. But after 9 years, it's clear that they no longer care about us as customers or the welfare of animals, only manipulating their "pre-existing condition" policy to protect their bottom line. I strongly recommend everyone to avoid using this insurer. Find someone else.
Insurer: Pets Best
By: Michael
Good product
Lemonade is easy to use, quick to respond, and reimburses covered services promptly. We're glad we insured Maisy with Lemonade!
Insurer: Lemonade
By: Steve
Easy Submission
Submitting a claim is very easy to do on the website.
Insurer: Embrace
By: Debra Patton
Good service, but high premiums
Embrace has good customer service. What is frustrating is the very large increase in premium I was offered at our 3rd renewal year. I canceled and went with HealthyPaws.
Insurer: Embrace
By: j kof
Best Pet Insurance
Been using them for insurance for over 6 years. They are always quick with processing claims and always helpful if I have any questions.
Insurer: Embrace
By: Tina James
Spot is SPOT ON
I have had horrible experiences with other pet insurances. Spot is very transparent when it comes to outlining what is reimburseable. This was my first time submitting a substantial claim, and am very pleased to have received what I was expecting. The process was so easy.
Insurer: Spot
By: Angela Irizarry