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I had interest experience with fetch( Understand the PDS)
I have had the an interesting experience with fetch, they do not follow up claim, you are left doing the chasing. My claim went into dispute as they claimed that my dog had exiting condition based on eating wood chip. (Inflammation off lower gut causing bleeding in poo/vomit) So I asked Where in PDS does does it state that eating crap of floor is exiting conditions. ( I see yourtypical cookie cut reply. You have my detail you can explain and contact me ) Finally got resolution on my claim, spoke to Andrew Moore(Operation Manager), and I understand now how Fetch address existing conditions or not. Please read the PDS and section, Related to exiting conditions and what their definition is.
Insurer: Fetch
By: Davinder sangha
Outstanding service
I couldn’t ask for a better service, thank you pets best!
Insurer: Pets Best
By: Alessandro Paveri
Fast,accurate and dependable
Fast and accurate
Insurer: Prudent Pet
By: mixmuszicgmail.com
They don't pay for any wellness check…
They don't pay for any wellness check up, which means I am just paying my monthly fee for everyone else's pet for the past 3 years... and when I filed for reimbursement, they requested "complete health history"... Why are there so many hoops for pet parents to jump through just to get what I paid for back? It's a really horrible insurance and I felt scammed.
Insurer: Healthy Paws
By: llin
Great Customer Care
The customer service department of Embrace Pet Insurance is well-trained and empathetic. Overall, I find their coverage to be good. They are always available to answer questions, and they are continually improving their website and app to make it easier to submit documents. I am on my third pet with Embrace. I would highly recommend them. They are not cheap, and prices go up annually, but it is good to have insurance when big bills come up.
Insurer: Embrace
By: TAK
The turn around time for the claims is…
The turn around time for the claims is excellent. Very good experience so far
Insurer: Spot
By: L Palmero
Not great. Long waits, no company accountability
The past few months I have experienced extremely long wait times, repetitive meaningless emails that give incorrect information about why my claim is being held back, and no accountability from the company on the lack of resolve or communication in the meantime. Prescriptions that I have submitted for years and years are suddenly having issues with refunds, and it’s taking more and more of my personal time to get these issues resolved. I honestly wouldn’t recommend this company anymore, and I used to work for them. 😕
Insurer: Embrace
By: Carla
Staff was able to solve my problem in…
Staff was able to solve my problem in just a few minutes.
Insurer: Embrace
By: Dennis Wagner
Claims with pending diagnosis need a drop down box
When submitting a first claim for a full blood panel, there is no firm diagnosis. You should allow us to choose diagnosis under investigation or something like that. I had to make a stab at what I think it might be in order for the claim to be processed in a timely manner. What happens if my guess is wrong?
Insurer: Embrace
By: Linda G
Wellness claim issUE
I submitted wellness claims for pet grooming and am getting the run-a-round since June,not sure what the problem is but nobody reads at the claim centre.This is ridiculous.Am still going back and forth. Totally unnecessary and annoying.
Insurer: Embrace
By: ANTON PETRESCU DE PERRELLA