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Amanda A+++++
Amanda was extremely helpful and very kind. Thank you so much Amanda!!!
Insurer: Fetch
By: Tanya
Embrace continues to amaze us with…
Embrace continues to amaze us with their service and acceptable response time. We are so glad Embrace was our choice for Pet Insurance.
Insurer: Embrace
By: bill rouse
This was my first claim with Embrace
This was my first claim with Embrace. It was very easy and quick. My claim was processed and I received payment within a week. A couple of my other pets are with a different insurance company (I can't switch them over because of pre-existing issues), and they can take up to a month for payment. Also, the people at Embrace were very kind and caring about the death of my cat.
Insurer: Embrace
By: Linda L
HORRIBLE INSURANCE AND CUSTOMER SUPPORT
All this week, it was one problem after another and therefore why I am getting rid of this insurance and have already found another. First problem was when I went online trying to find out the cost of adding three more pets. When I clicked what would be to review the cost and selecting my payment method and apparently it was to sign them up! I have never ordered online and not be taken to select the payment method. It used the one i had previously paid with and I am no longer continuing to bank with them so had no funds to cover the charges. I immediately called and was just basically told by your not so friendly reps that it was my fault because I clicked the add button! I removed the added pets and asked for a refund. I also asked to be refunded the $35 overdraft fee this caused. I was told they don't reimburse those and it was my fault they told me again. How can it be my fault when I had no intention of drawing from that account if I had been asked. The next thing I learned after submitting two claims was that you only reimburse after I've paid it off!! Then why do you bother asking me where I want the payment sent???? To me or my vet???? Why would I have you send it to the vet if I've paid the bill?
Insurer: ASPCA
By: Carol Self
wide range of coverages
The ease of filing the expense online, and being reimbursed by direct deposit in a couple of days
Insurer: Spot
By: DOROTHY HICKEYRAGLAND
Claims are online, easy, and intuitive.
Although I (fortunately) have not had to file many claims, the online process has always been easy and intuitive. With this most recent claim, I find they've made the process even easier, as they pursue any questions, etc., directly with my provider, requiring no extra effort on my part.
Insurer: Embrace
By: Joe C
Renewing Pet Insurance
When I was deciding to renew my insurance the person i was speaking to did not know much about the coverage, also did not suggest less expensive options for the type of pet, age of pet and pets history. The company have staff just there to answer the call. I talked to 3 different person and they all had the same less than average knowledge. As a customer service person being just friendly is useless, staff need to be well versed in the product they are selling.
Insurer: Spot
By: Nina Macao
Fast, easy and transparent!
Submitting a claim through the app was very easy and fast! Being able to take a photo of the documents instead of needing a scanner was super convenient. Being able to track the process made me confident that my claim was being taken care of, and the reimbursement was fast!
Insurer: Spot
By: Bri
I feel like I have to correct my…
I feel like I have to correct my previous review for ASPCA. I gave them a review of 3 stars and complained about the delay in reimbursement. I did the review before I called them - which I should have done in reverse. One simple phone call straightened everything out. Next time, I will call first.
Insurer: ASPCA
By: Maria