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My dog got bit by another dog in the…
My dog got bit by another dog in the park and I took her to the vet. I submitted the vet invoice through the mobile app portal and about a week later, I was notified that the claim was approved and reimbursement would be mailed to me. I'm very thankful to have Embrace Pet Insurance. Although I've had years where I never filed a claim, it's really helpful to have it when accidents happen. I'm also very happy to see that the claim was quickly approved without any additional followup.
Insurer: Embrace
By: B. YEE
I've had embrace insurance since my pet was 3month
I've had embrace insurance since my pet was 3months old ...essentially have paid thousands of dollars over the last 14 years....i tried to file a claim early on and was quickly told that wasn't included.... i haven't had another claim until now...and i submitted my pets first hospital bill...its still under review... i submitted a lesser vet bill and it was process and only $35 of a $550 bill was paid... im very disappointed with your practices and feel as if ive been paying into a racket!!! so disappointed and would never use u again...and if anyone asked id advise against it as well!!!
Insurer: Embrace
By: Tawana Wess
Responsive and Helpful
Embrace was great about responding to claims for my puppy who fortunately seems to be fine now. Uploading vet bills was fast and easy. When I had a question about how to separate wellness charges from medical charges on the same bill, Embrace customer service was very responsive and took care of it for me. I’m happy I chose Embrace.
Insurer: Embrace
By: susan s
Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England
Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England
Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England
Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England
Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England
Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England
Nobody to speak with
I have been a customer since February 2023. I also have been trying to actually speak to person (not AI chat) to discuss my claims. I have sent emails and each time a different person responds and makes it painfully obvious that they don't understand what my questions are. I have uploaded my pets health history 3 times (several documents) and they still say they don't have it. Fetch has been horrible to deal with. They were fabulous when I was signing up and now I feel totally ignored. I'd never recommend Fetch Pet Insurance to anyone. 9/13/25 UPDATE (from 1 star to 3): the day after I left this review I received an email from Fetch with a telephone number on how to contact them. I called and got the most wonderful representative named Key who explained what Fetch was looking for (none of the gazillion emails ever did that). She even is going to contact my vet for me to get what Fetch needs for my claims. My final star rating is 3 because it shouldn't take me leaving a bad review to get Fetch's attention.
Insurer: Fetch
By: J England