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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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MUST READ: for all pet parents
We have pet insurance for our two male French bulldogs. We have had our dogs insured with pets best for over three years. As some may know, this breed can be prone to issues (genetic, incidental, breed specific, etc.) large and small. Whenever we take our dogs to the vet, we feel an overwhelming sense of relief, comfort, and assurance, that pets Best will fairly and justly do as they said they would. We feel we are always in good hands when it comes to the financial side of taking care of our dogs. There’s never any doubt or worry about what next steps will look like with pets best as our carrier, which allows us to focus all of our time, energy, and resources on taking care of our dogs. We have truly been so delighted and satisfied with the way pets best has insured our dogs.
Insurer: Pets Best
By: Gerard Darcy
Super easy process to submit claims
Super easy process to submit claims. I tend to hate to give companies any banking info nowadays, but Spot has given me piece of mind for making payments and submitting claims.
Insurer: Spot
By: Jody Dagg
Sonnet is great
Sonnet is great! I had a fender bender and was quickly contacted. I would advise anyone to sign up online because its so quick to get policy done.
Insurer: Sonnet
By: mary phillips
Better Policy Practices
I have been a customer since 2020 and was extremely upset after hearing there was no other way to lower my pet insurance. Then when I inquired about canceling I found out the only reimbursement I would receive is $84.00. I put over $4, 000 into this insurance policy and to know that I will only receive 84.00 back is disheartening. Please update your policies and how you can financially support pet owners better. Reply to @HealthyPaw: Thank you for responding, I was told the same information on the phone. It would be financially unreasonable for me to continue with this insurance. $500 deductible and 70% coverage. Your response will help other dog owners make an informed decision.
Insurer: Healthy Paws
By: L Young
They WILL find a way to deny your pet!!
Update: I received the canned response from Pumpkin about pre-existing conditions. I have filed an appeal because my dog’s treating doctor agrees that there was NOT a pre-existing condition and the previous visit was completely and totally unrelated to the claimed visit. We will see if they listen to the actual doctor who treated my puppy, but so far they still maintain it is a pre-existing condition despite what the licensed veterinary doctor says. ****previous review below**** While I understand that insurance companies exist to make money, there is a point where the coverage that is advertised as covered is nowhere near what is actually covered, which results in customers who trust this company with the health of their beloved pets only to be completely let down. I signed up for Pumpkin and then had an issue where my 3 year old chihuahua woke up and did not want to eat and was nauseous. I took her to the vet, who said something must be bothering her tummy, and gave her anti-nausea medicine. She was fine a day later. My claim was then DENIED by Pumpkin because 170 days ago (before she was covered on the plan) she had an upset stomach and we took her to the vet where she was given medicine for a day and was completely better. Because she had not gone 180 days without any GI symptoms, I was told this was a pre-existing condition. AN UPSET STOMACH IS A PRE-EXISTING CONDITION!! This can be caused by viruses, bacteria, parasites, trauma, ingestion, as well as other physical ailments that manifest as nausea in dogs, but somehow an upset stomach, regardless of the cause, IS A PRE-EXISTING CONDITION!! Now, my poor chihuahua must go another 180 days WITHOUT ANY GI SYMPTOMS AT ALL or no matter what it is, it will not be covered. To me, this means the company who advertises caring about your pet is actually trying to ensure that your pet does NOT get the help they need. There is no trust here, and I am severely disappointed. I believe there is a way to make money with pet insurance without completely eliminating promised coverage at the expense of the health of your pet.
Insurer: Pumpkin
By: Anthony Gomez
To be honest Andrew did an excellent…
To be honest Andrew did an excellent job working with me resolving the issues that I've been having
Insurer: Sonnet
By: Steve Apponen
BUYER BEWARE
BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. Shameful.
Insurer: Healthy Paws
By: Caroline
The claim process is easy & fast
The claim process is easy & fast. Very friendly helpful customer service people.
Insurer: Spot
By: Mm
Fast response with our very first claim…
Fast response with our very first claim for Rocco 👍🏻
Insurer: Spot
By: Virginia DeRiggi