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Very easy to file a claim and the…
Very easy to file a claim and the response was prompt.
Insurer: MetLife
By: Nopmanee Cashel
MetLife pet insurance is a scam
At time of pet insurance purchase I did all that was requested of me by MetLife to start the policy, including giving the past 12 months of vet records for them to review. I pay $60 a month for the insurance. Our dog needed several visits to a dermatologist during the policy duration which MetLife started reimbursing me for. Then they stopped reimbursing me for dermatology visits when I would turn in the billing statements stating that they made a mistake and upon further review, the services were not covered. At this point, they had reimbursed me about $1600. It was my understanding that because I had turned in all my 12 months of previous vet records for MetLife to review before the policy started, they deemed the services to fall under the policy. 9 months after the last reimbursement payment to me, I get a letter from MetLife stating that I had 15 days to get over $1000 to them for the overpayment they made to me for ineligible services! Ultimately, I did everything MetLife said I needed to do for my pet to be insured under them, they made payments to me based upon their review of my previous vet bills and current situation, then 9 months later said I needed to pay them back $1000 of the $1600 they paid for dermatology services in 15 days otherwise I was going to be turned into a collection agency. Can you imagine if human insurance worked like this?!?! Covering medical bills and then deciding 9 months later not to cover them and saying people owe a significant amount of money back to the insurance company within 15 days! DO NOT GET METLIFE PET INSURANCE- THEY MAY COVER MEDICAL BILLS AT FIRST WITH PAYMENTS TO YOU INITIALLY, BUT AT THE END OF YOUR POLICY TERM THEY DEMAND THE MONEY BACK SAYING THEY MADE A MISTAKE.
Insurer: MetLife
By: MetLife pet insurance customer
Customer service is excellent
Customer service is excellent. Very quick response and reps are courteous and very helpful if u have questions.
Insurer: MetLife
By: Patricia Marino
Quick reimbursement and easy to file…
Quick reimbursement and easy to file for refund
Insurer: MetLife
By: Mariama Bah
Easy to submit claim and it was…
Easy to submit claim and it was reviewed and processed in a timely manner.
Insurer: MetLife
By: customer
Great insurance for pets!
I have had trupanion for many years on all my pets and they were fantastic with all of them! Payments to me were very quick and hassle free
Insurer: Trupanion
By: LINDA
Good customer service and fast processing
MetLife processes claim fast and customer service is good.
Insurer: MetLife
By: Cindy Hainley
Filing claims is easy
Filing claims is easy, turnaround is very quick. Affordable and has saved us money!!!
Insurer: MetLife
By: customer
Furry family member
Very simple on how to choose the proper plan for our furry family member
Insurer: MetLife
By: Robert Rene