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My first claims experience
I just received word that my first two claims were accepted toward my deductible. After many hours of researching the topic of pet insurance and pondering the cost vs. benefit, loopholes, etc. the Embrace staff answered every question and helped me to make this important decision. A word of caution to consumers! Do your homework, visit the Embrace website, and give them a call before chosing an insurance carrier and policy. I look forward to a long relationship with Embrace!
Insurer: Embrace
By: Emily
Well worth the price of admission!!!
This product has literally saved myself and many I know who are insured by Pets Best 10's of thousands of dollars in costs which in many persons financial situations would be prohibitive to them affording to save and maintain in good health their loved one and pet companion.
Insurer: Pets Best
By: Brett
Pets Best is Best
Having been a frustrated VPI customer for several years, it was a pleasant surprise to find Pets Best and to have claims paid quickly and fairly. With VPI, I got pennies on the dollar. With Pets Best I am seeing most of my bills covered.
Insurer: Pets Best
By: Richard
Over priced - but good customer service
The policy I bought was overpriced, but the customer service was wonderful. Easy to terminate during the 30 day money back guarantee; one e-mail and the policy was terminated and full refund applied. I would consider them if the premium was affordable.
Insurer: AKC
By: Ed
Don't do it
It is easy to setup a policy on the website, but try to terminate a policy; it's like pulling teeth. If you e-mail them, they don't respond, when you call them, the customer service extension has a long queue. If you call and speak to the sales department they are clueless and only try to upsell you on a product you don't want to begin with. Once you get through to cancel the policy, they try to talk you out of it and tell you they are best company cause they cover more than all the others. WRONG!! If your dog is diagnosed with a hereditary illness, they will cover the loss the first time and at renewal, it will be a pre-existing condition and you won't get a dime. Pet Plan US - www.gopetplan.com offers a Guarantee for Life Policy which covers hereditary conditions and will not consider it a pre-existing condition in the future; plus great customer service!!
Insurer: ASPCA
By: Ed
Don't use ASPCA!!!!!!!
I do not recommend ASPCA. They do not return my phone calls and half the time do not answer their phones. We recently sumbitted a claim that should have been covered by our plan, but they denied it for no reason. After we called to dispute, they completely changed our claim, from an injury to an illness. My dog was injured not sick! Shop around before using them!! Also, they were supposed to get back to us and they still haven't. We are canceling immediately and looking for other coverage.
Insurer: ASPCA
By: Heather
Simple, Fast, and Easy to understand
I have a large unusual breed dog that has had three surgeries and Pets Best has come through each time and paid exactly what they said they would, and did it on time. Without Pets Best, it would have been a hard effort to pay the thousands of dollars it would have cost me. Their staff was very helpful in answering my questions and unlike other policies, Pets Best policy is very simple to understand and use.THANK YOU PETS BEST for being there for me and my best friend.
Insurer: Pets Best
By: LS
Really Happy So Far
My husband and I have been with Pets Best for about a year and have nothing but good to say about them. We feel comfortable and confident in our purchase and have recommended them to friends and family. Understanding that it works on a reimbursement process -- much like a flex plan -- has been helpful and also learning that it's not doggy dental insurance. Even with that, I would recommend Pets Best without hesitation.
Insurer: Pets Best
By: Susan