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5 Stars
5 Stars – Amazing Experience with Amanda! I had such a great experience working with Amanda to get insurance for my kitten, Simba, through Fetch. Amanda was incredibly knowledgeable, patient, and attentive throughout the entire process. She took the time to explain all the options and made sure I fully understood the coverage details, which gave me so much peace of mind as a new pet parent. Her genuine care for both Simba and me really stood out—it felt like I was talking to a friend who truly wanted the best for us. Thanks to Amanda, I feel confident knowing Simba is well-protected! I can’t recommend her enough!
Insurer: Fetch Canada
By: samin mahdavian
5 Stars
5 Stars – Amazing Experience with Amanda! I had such a great experience working with Amanda to get insurance for my kitten, Simba, through Fetch. Amanda was incredibly knowledgeable, patient, and attentive throughout the entire process. She took the time to explain all the options and made sure I fully understood the coverage details, which gave me so much peace of mind as a new pet parent. Her genuine care for both Simba and me really stood out—it felt like I was talking to a friend who truly wanted the best for us. Thanks to Amanda, I feel confident knowing Simba is well-protected! I can’t recommend her enough!
Insurer: Fetch Canada
By: samin mahdavian
5 Stars
5 Stars – Amazing Experience with Amanda! I had such a great experience working with Amanda to get insurance for my kitten, Simba, through Fetch. Amanda was incredibly knowledgeable, patient, and attentive throughout the entire process. She took the time to explain all the options and made sure I fully understood the coverage details, which gave me so much peace of mind as a new pet parent. Her genuine care for both Simba and me really stood out—it felt like I was talking to a friend who truly wanted the best for us. Thanks to Amanda, I feel confident knowing Simba is well-protected! I can’t recommend her enough!
Insurer: Fetch Canada
By: samin mahdavian
Worth Every Penny
Cannot say enough positive things about this insurance company. So easy to work with and great customer service.
Insurer: Pumpkin
By: KWT
Claims and call backs…
I put in a claim they denied it saying it was precisiting as of 11/22/24 and guess what?, that was the 1st vet visit for my cat since becoming a member and it was after the allotted grave period by 2 days so I cammed them and the rep said I would have to talk to someone in billing and he transferd me then I left a voicemail and here it is several days later and still no call back yet they didn't hold back taking the 2 cats monthly fee this morning. So I will probably be canceling membership in 30 days before another payment is ran for either of my cats.
Insurer: Embrace
By: Myriah Alves
Trupanion claim obstruction
After filing a claim with Trupanion —during which process Trupanion’s support person refused to provide me with policy information or documents and then disconnected me during a chat—I got a follow up email from Trupanion asking me AGAIN for information I had already provided when the policy was established or when I filed the claim. It’s as if a) Trupanion has no consideration for my time b) they don’t bother consulting their records c) they do everything they can do not pay claims but throwing up obstacles or d) all of the above. I think it’s “d”. So I called them on the phone to find out. The rep I spoke to was unable to see information I have provided and had no answer for why they keep asking the me same questions. It does look to me like “c” is definitely true. I’ll make my next stop Oregon’s insurance regulator which I’m sure would be pleased to know of this kind of obstructionist behavior.
Insurer: Trupanion
By: Jeremy
Great app and quick response
Great app and quick response, everything went smoothly with my claim.
Insurer: Spot
By: Jose Monroy
Customer service helped
There was a small problem getting the notes from an Emergency Vet Clinic, but the customer service at Embrace helped me solve that problem quickly. After that, my claim was processed very quickly.
Insurer: Embrace
By: Charles Ellis
They took care of a lot of my bill I…
They took care of a lot of my bill I have a puppy that had nothing done to her so her first appointment was recent
Insurer: ASPCA
By: Edward Freedman
the online process for filing claims is…simple
the online process for filing claims is fast and easy. I get automatic deposits when approved. This takes less than a week usually.
Insurer: Embrace
By: Teresa Friel