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Excellent Service
We recently brought a new dog into our family. Neither my wife nor I hae ever owned a dog before. We heard from a variety of people that we needed to get health insurance for our new addition. After doigng some research, we decided to go with Embrace because of their good reviews and reputation. Well, now that I experiecned their helpfulness and efficiency first-hand, I am grateful we made the choice to purchase an Embrace policy. We recently submitted a wellness claim for reimbursement and it was refreshing to realize how easy submission was and how quick we received our reimbursement. Keep up the good work Embrace!
Insurer: Embrace
By: Ryan
Customer Service is Excellent!
One day after his first birthday, our Siberian Husky had health issues. All I can say is ... "thank goodness for Trupanion". My experience with this company has been a very positive one. Claims are processed quickly. Customer service is excellent! I would have no hesitation in highly recommending Trupanion.
Insurer: Trupanion
By: Cindy
Customer Service is Excellent!
One day after his first birthday, our Siberian Husky had health issues. All I can say is ... "thank goodness for Trupanion". My experience with this company has been a very positive one. Claims are processed quickly. Customer service is excellent! I would have no hesitation in highly recommending Trupanion.
Insurer: Trupanion Canada
By: Cindy
Can never talk to anyone; takes forever to pay.
Gus had three different claims. ASPCA was next to impossible to get someone to talk to, putting me on hold for more than ten minutes twice this last time(then I gave up and hung up). It could take over four weeks to get reimbursement, even if all information was faxed immediately. Once I was told they didn't receive the faxed material, as their fax number had changed(of course they didn't let policy holders know of the change). I was told they would 'expedite' the claim. Even then, weeks went by. I am currently starting my fourth week of waiting after faxing claims to them and e-mailing them to tell them what a lousy company they are and specifics about the last, and final, claim. I finally got a call from them, and was told they would 'expedite' the claim(sound familiar?). Gus deserved better in his short life. He didn't deserve ASPCA.
Insurer: ASPCA
By: Otis(not
Very good
The dealings I have had so far with Embrace have been very positive. Customer service reps have been very nice & pleasant to speak with. The claims dept kept me informed of my claim status and so far I am pleased with Embrace insurance.
Insurer: Embrace
By: Nona
Worry-Free
If you think of your pet as your child, then Trupanion will be by your side. My Maremma Sheepdog is going to be six years old and has recently gone through ACL surgery. My friends & co-workers thought I was stupid for getting insurance when Kira was six months old. The same people are now feeling stupid for judging me. If Kira lives a happy healthy 15 years, it's priceless to know that I have done everything possible to make her life great! Thanks to Trupanion, I know i've done my job as a responsible pet owner.
Insurer: Trupanion
By: Kira
Worry-Free
If you think of your pet as your child, then Trupanion will be by your side. My Maremma Sheepdog is going to be six years old and has recently gone through ACL surgery. My friends & co-workers thought I was stupid for getting insurance when Kira was six months old. The same people are now feeling stupid for judging me. If Kira lives a happy healthy 15 years, it's priceless to know that I have done everything possible to make her life great! Thanks to Trupanion, I know i've done my job as a responsible pet owner.
Insurer: Trupanion Canada
By: Kira
Working good so far
Actually bought this policy to combat Murphy, you know, the guy with all the "laws". Have not needed this as much as we thought in the first 5 months, so that is good but we did have a few claims which have simply been applied to our deductible which we haven't met (yet), but I'm waiting for that next injury with my active dog that will cost me $500. At that point, I can give full accolades of coverage. We did do the extra paperwork neceassry to waive the 6 month ortho report, this was simple. However, we had to go back and forth a couple times with the Embrace team and our Vet to clarify some conditions that were at first deemed existing or re-occuring conditions that would not be covered. Once we had this cleared up, things have been smooth. I recommend that you follow up with Embrace and your vet promptly if you see any restrictions put to your policy. Often the evaluation from Embrace is based on literal words on reports and appeared to be taken out of context. Our vet had to clarify illness reports.
Insurer: Embrace
By: Nick
First claim ever
We chose trupanion after several research and we had to submit a claim a few months after subscription, for urticaria. At our great surprise, 90% of the cost have been covered by the policy, even the 100$ emergency fee because there was no clinic open during the weekend of the illness.
Insurer: Trupanion
By: Kevin
First claim ever
We chose trupanion after several research and we had to submit a claim a few months after subscription, for urticaria. At our great surprise, 90% of the cost have been covered by the policy, even the 100$ emergency fee because there was no clinic open during the weekend of the illness.
Insurer: Trupanion Canada
By: Kevin