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You have been great with your attitude towards me in this hard time of my animal being diagnosed and with how quickly you approved the claim
You have been great with your attitude towards me in this hard time of my animal being diagnosed and with how quickly you approved the claim
Insurer: Trupanion Canada
By: Kara
We spent more time with our sick dog!
Trupanion saved us time and money and worries as we were able to say yes to the Vet .Our dog had to get emergency ultrasound and CT Scan blood work and overnight stay. In the end there was nothing they can do as our dog was diagnosed with Pancreatic Cancer they let us take our beloved dog home and let him die at home. He died three weeks later. Trupanion is a lifesaver. It let us have more time with our dog and time to say goodbye. Our dog Sheldon is forever in our hearts he lived just shy of 8 days of his birthday he would have been 6 years old. He was a sweet gentlemen well loved fur baby. We will miss him so much our house is so empty and quiet.
Insurer: Trupanion Canada
By: Jessica
TPLO surgery - 6 year old lab retriever
Our 6 year old lab required TPLO surgery and was scheduled for late March 2020 when Corvid 19 caused the indefinite cancellation of surgery and closure of most everything including veterinary services. As time passed, the dog became severely lame to where we worried the other leg might be compromised. I called Trupanion to explain our problem and to see if Trupanion would still cover medical costs if I was able to locate another surgeon willing to operate under emergency conditions. Staff assured me not to worry, just keep them updated - they're reachable 24 hrs./ 7 days a week. Our local vet was able to locate an emergency surgeon 2 hours away who expeditiously performed the procedure on both legs a few days later. Trupanion came to the rescue and covered all costs for both legs minus our deductible. At all times through the 6 years of coverage, staff have been pleasant, helpful and compassionate. Thank you to all.
Insurer: Trupanion Canada
By: S.M.
Rochelle Rubinoff
Mailed in the claim form, got response a team member that they will be looking into the claim a few days later received a response the claim was processed, in a few days from that received the money in our account.
Insurer: Trupanion Canada
By: Rochelle
Experience a trupanion
Had a good experience with them they were polite they were caring and they process my claim very quickly
Insurer: Trupanion Canada
By: Theresa
Graham was very helpful and followed up
Graham was very helpful and followed up
Insurer: Trupanion Canada
By: Douglas
Excellent customer relations on the website chat.
Excellent customer relations on the website chat. Quick claim upload and very convenient. Fast turn around for reimbursement!
Insurer: Trupanion Canada
By: Nadine
Customer service was excellent
Customer service was excellent
Insurer: Trupanion Canada
By: Ken