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I've never loved an insurance company before . . .
I NEVER write reviews. But I have to compliment and thank Pets Best. Took my dog in for raisin toxicity (don't ask) on Thurs night. Bill came to $1790 (48 hrs emergency care and monitoring). Submitted claim Sunday night, online. Claim processed by Tuesday night. Pets Best is covering $1353. Had this kind of accident once before with VPI. They paid less than $200 out of a $1000 bill. Enough said.
Insurer: Pets Best
By: Jessica
Worst insurance ever
Embrace is the worst insurance provider. They will assert that anything wrong with your pet is a pre-existing condition. As far as I can tell, this company is a sham.
Insurer: Embrace
By: David
Pleased With My Choice
After reviewing many pet insurance plans online, I am very happy I chose Healthy Paws. Unfortunately, my dog sustained a severe laceration to her leg requiring surgery and follow up treatment. Healthy Paws was there when needed. Friendly customer service and quick reimbursement. I couldn't be more pleased. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Christa
Excellent, Fast Service, Caring Staff
My dog got stomach sick, was vomiting blood. The vets ran an x-ray, blood test and a stool sample, it was an infection and giardia. He was prescribed with meds for both and is very happy and getting better now. The claim was processed super-fast, as an insurance professional I think the policy language is very straightforward and you can clearly tell what's covered and what's not. There are no back and forths with Healthy Paws, I gave my vet the claims form they email the diagnosis and the steps taken to heal my dog and within 1-3 days you get your email notice that the claim has been processed with your reimbursement rate minus coinsurance and the deductible. I'd say much more efficient and simpler than even good health insurance plans for people. The claim manager emailed me a couple of days after my dog's treatment to ask how he was doing and asked for pictures, I thought it was one of those massive emails but responded with a few pics and a status update and got a a response from a real person. A very nice touch! I just rescued another dog and adding him to my existing policy took 2 minutes on the phone. In short - great service, simple, straightforward policy language, backed by one of the best and financially strongest insurance companies in the US, fast claims processing, and caring competent staff - can't ask for more!
Insurer: Healthy Paws
By: Mirza
My first and ONLY choice!!!
We got Snoopy (Basset Hound) at 6 weeks of age. Having lost 4 other pets to cancer over the last 15 years, we knew we had to do our very best with this little sweetie who had already wrapped himself around our two little girls fingers. In my years and years of being a devoted pet owner, I have learned that pets don't give you any warning or are selective of their days of need. Without fail, my pets had always in the past picked the weekend or a holiday to come down with an emergency. So I checked out a few pet insurance companies and I really liked the guarantees with Healthy Paws. I had even called them to confirm, God forbid, cancer ever strike our Basset, that he would be covered. There were no exclusions! Over the past 2 months, Snoopy, now 2 years, had 2 emergencies. One was life threatening "bloat". Not only was our vet waiting for us as we drove up before their office opened, they faxed in my insurance claim directly after. Within 2 days I got confirmation from Healthy Paws that my claim was being processed. My reimbursement check was in my mailbox the very next day! My claim was for $338 and they reimbursed me for $304!!! I am going to take that check and open up a bank account just for Snoopy and will continue to fund that account every time I am reimbursed so the money I need at the time of an incident will never come directly out of my pocket. Thank you so much Healthy Paws for your timely, speedy response! And a special thank you for the heartfelt c
Insurer: Healthy Paws
By: Darcey
Fast and Caring
This is the first time that I had insured my dog (a toy pom). As a pet owner, you always hope that you would never have to use it. This is my first time that I had to make a claim because my dog (a little over 2 years old) needed knee surgery. This was very traumatic and stressful for me since it would be the first time that my dog would be away from home and needed to be boarded. However, I must say, Trupanion really made things easy, stress and hassle free. My vet processed the paperwork for me and within 24 hrs, I already had an e-mail stating that it was being processed. Within 2 days, the expenses were processed and within a week, I already had my check. Trupanion followed up with an email asking how my dog was doing, which honestly, meant a lot to me. I do not know other insurances, but I would recommend Trupanion. Not only does my monthly cost went down since I enrolled, they are very much hassle free and most importantly, caring! THANK YOU SO MUCH Trupanion!
Insurer: Trupanion
By: Kirk
Fast and Caring
This is the first time that I had insured my dog (a toy pom). As a pet owner, you always hope that you would never have to use it. This is my first time that I had to make a claim because my dog (a little over 2 years old) needed knee surgery. This was very traumatic and stressful for me since it would be the first time that my dog would be away from home and needed to be boarded. However, I must say, Trupanion really made things easy, stress and hassle free. My vet processed the paperwork for me and within 24 hrs, I already had an e-mail stating that it was being processed. Within 2 days, the expenses were processed and within a week, I already had my check. Trupanion followed up with an email asking how my dog was doing, which honestly, meant a lot to me. I do not know other insurances, but I would recommend Trupanion. Not only does my monthly cost went down since I enrolled, they are very much hassle free and most importantly, caring! THANK YOU SO MUCH Trupanion!
Insurer: Trupanion Canada
By: Kirk
Awesome service and timely reimbursements
We started Healthy paws when our Entlebucher swiss mountain dog was 2 years old. My husband thought it was a waste of money and they would never actually pay us. He was so wrong! Bear had a few minor scrapes and bruises during that first year and I faithfully submitted the claims even though it was below my deductible, and when I called with questions they quickly answered them. Submitting the claim was super simple, just fax the form and the receipt. Each time the claim was processed promptly and our deductible reduced. Then in the last month of his first year, Bear tore his rear ACL ligament and had to have surgery. Again my husband said they would not pay or there would be limits, or the wouldn't cover the specialist we used. But I submitted the claim, and they covered the full 80% and saved us thousands. It only took a week to get the check! I think the dog has better insurance than I do for myself. Now my husband is a believer and we are both so thankful we got this wonderful pet insurance. We no longer have to worry about being able to afford the proper health care for our dog. Thanks so much to the great people at Healthy Paws.
Insurer: Healthy Paws
By: Telaryn
Healthy Paws Is the Real Deal!
Two years ago when I researched pet insurance for my then 6 month old Bullmastiff puppy, Healthy Paws offered the best coverage for the price hands down, which was why I chose them. Having now dealt with them for two years I can personally vouch for the amazing and outstanding quality of their service. My Bullmastiff has food and dust mite allergies, nothing life threatening, but something that will have to be managed for his lifetime. Every claim I have submitted to Healthy Paws has been immediately processed with absolutely no hassle. In fact, once a claim is submitted by my vet's office I have a check within a week and, often, within a few days. Their customer service representatives are wonderfully knowledgeable and frriendly so, start to finish, every transaction with them is a positive expereince. On top of that we get a letter every six months or so telling us that Healthy Paws has improved our coverage. The first letter informed us that the lifetime cap on benefits had been lifted completely and the most recent one informed us that wholistic treatmens such a accupuncture are now covered. Instead of diminishing services like most companies, Healthy Paws just keeps giving us more!! It gives me great peace of mind that I will never have to deny Dexter any needed medical treatment because I can't afford it. I know that Healthy Paws will always deliver what they promise and that Dexter will always be able to have the best medical care available. If human med
Insurer: Healthy Paws
By: Lonelle