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Friendly informative staff made our claim easy!
Trupanion staff was very friendly, informative and quite helpful in the details regarding the handling and processing of a claim. They kept me posted via email, as to the status of our claim throughout the entire process and provided answers to all my questions as well as a clear explanation of what was and was not covered. Thank you again!
Insurer: Trupanion
By: Christine
Unhappy
I worked so hard researching insurance companies, it came down to healthy paws and another similar one. My tip for you, 15 day waiting period, actually means 16 - one day to process the sign up, then 12:01 the next day + 15 days wait period...I did not see this clearly stated anywhere that I could fine, however they tell me it is (I signed up on web not on phone). So when I made an appointment for my puppy's vaccine I did the calculation 2 weeks + 1 day. There was nothing wrong, just a well visit, so might as well walk into the vet during coverage period rather than uninsured. Well unfortunately it was major, my poor pup had a severe reaction and needed emergency medical care of $200 (thank goodness he is fine), I was grateful I had waited the 15 days. After submitting the claim I was told how the first day sign up does not count and it actually began the following day and I am not covered. I think the part that annoys me most though...they had no problem billing me on sign up day and no problem billing me that day each month, but yet it doesn't count toward the wait period. I am sure they will cover things in the future, but just be better informed than I was, it could save you a bit of money.
Insurer: Healthy Paws
By: Frustrated
Excellent plan, friendly staff, can be tricky..
Honestly, the plan is amazing, probably the best available in Canada. I work at a vet and I do recommend this plan to clients because it's simple. But, if you start with a deductible and then change it to nothing, they can give you a bit of grief as they will try to relate the issue back to when you had a deductible. I understand that it's because they have had a lot of fraud, but it can be frustrating. In the end, I don't regret choosing Trupanion, and I still recommend them. The plan is amazing, and you are reimbursed quite quickly.
Insurer: Trupanion
By: Jennifer
Excellent plan, friendly staff, can be tricky..
Honestly, the plan is amazing, probably the best available in Canada. I work at a vet and I do recommend this plan to clients because it's simple. But, if you start with a deductible and then change it to nothing, they can give you a bit of grief as they will try to relate the issue back to when you had a deductible. I understand that it's because they have had a lot of fraud, but it can be frustrating. In the end, I don't regret choosing Trupanion, and I still recommend them. The plan is amazing, and you are reimbursed quite quickly.
Insurer: Trupanion Canada
By: Jennifer
I am not totally pleased
I am not totally happy with this insurance. I pay more out of pocket than I get in return. My claims are always not covered or go towards the deductible. I feel like I am just paying to say I have insurance but my insurance is not working for me. I am not happy that the individuals answering the emails get my two pets confused. I'll submit a claim for one dog and they are referencing my other dog.
Insurer: Embrace
By: me
Comprehensive Coverage options at a fair price and
User friendly claims administration. Ease of claims submissions and turn around time not usually found within insurance industry as a whole. Many companies figure out ways not to pay claims ASPCA pet insurance does the opposite. Was in insurance business for over 40 years and acted as broker /consultant for fortune 500 corporations and national non profits involving mass marketed products. These guys know what they are doing and do it well. A credit to the industry.
Insurer: ASPCA
By: Vincent
so far so good
I'm new to Pet Best, I recently lost a pet to cancer and we didn't have insurance on him. So with the newest addition to the family, I felt the need to make sure she is covered not to mention Vet bills can be costly. I just submitted a claim and it was processed already. I will keep you posted on future claims.
Insurer: Pets Best
By: Julia
Quick on refunds, not fair on regional cost
I do like this insurance and they are always quick with refunds. But because the surrounding counties are rural, my regional costs do not reflect the cost in my county. I usually only get %50 refund.
Insurer: ASPCA
By: Karen
Easy claims processing
We purchased Embrace pet insurance for our new puppy. We got the Wellness Rewards benefit as well. It has been a very easy process to get reimbursed for well puppy visits, flea medication, etc. We email the claim and the check is sent to us very quickly. We get $400 dollars worth of wellness rewards for only $300. A bonus of $100 dollars per year is great. We also have peace of mind that if anything happens to our puppy we are covered. We are very pleased.
Insurer: Embrace
By: Rebecca
Delivers Benefits As Expected
ASPCA pet insurance has been reliable and fair. The benefits have been paid according to the guidelines of the stated policy and within a reasonable time frame. When there was a technical difficulty in transmitting a claim at one time, it was smoothly worked out without further ado.Everything is handled in a business-like, satisfactory manner.
Insurer: ASPCA
By: C.M.