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Great Customer Service
Our Doxie recently required surgery, and it was the first claim we ever filed. We couldn't have asked for better customer service! The staff at Embrace answered all our questions in such a committed way. In fact, when we had an opportunity to have surgery sooner rather than later, they responded to our request for pre-certification within a one-day notice! Their communication in connection with our claim was superb, and our reimbursement came within a week. For such a difficult time, they made the situation easier. I have recommended insuring furry friends through Embrace to others. Our dog received the best care possible, thanks to Embrace! It was an excellent experience.
Insurer: Embrace
By: Darlene
I appreciate your company
Every time my vet turns in another claim on my wild woman female 5 year old sweet but crazy hunting dog, I am so afraid that Embrace will cancel me! But they never do. She seems to be accident prone as she is into everything and comes out with skin tears and punctures and cactus spines (and yes even a skunk) and since every thing she comes across goes into her stomach, something concerning that will undoubtedly come up! Embrace has covered all of these things - I am very pleased. It is comforting to know that we are covered should anything serious (very expensive) happen.
Insurer: Embrace
By: Linda
Reliable, straightforward coverage
I have had Trupanion coverage for my 12 year old Golden for several years. The coverage is exactly as advertised. No surprises, no fine print ripoffs. Reimbursement is fast and efficient.
Insurer: Trupanion
By: B.
Reliable, straightforward coverage
I have had Trupanion coverage for my 12 year old Golden for several years. The coverage is exactly as advertised. No surprises, no fine print ripoffs. Reimbursement is fast and efficient.
Insurer: Trupanion Canada
By: B.
So glad I had coverage.
I had been unsure about getting my older dog covered and he got quite sick. After very expensive surgery he was fine, but I had not yet signed up. I then decided to cover both he and my younger dog. Good thing too, because the younger one was attacked by a much larger dog and needed life saving surgery and follow up care. She is fine now and my budget is too thanks to the prompt claim payment process. The monthly payment is managable and is worth it.
Insurer: ASPCA
By: Kris
Excellent company
My dog had very expensive orthopedic surgery, and Embrace met its commitments with amazing efficiency and fairness. You cannot do better than this. They rock.
Insurer: Embrace
By: Dario
Best pet insurance in the industry!!
A preapproval form was submitted when the vet determined my dog needed surgery and the claim was processed before she came out of anastetia (sp?). Trupanion stands by their guarantee. I have had terrible experiences with other pet insurance companies.
Insurer: Trupanion
By: L.
Best pet insurance in the industry!!
A preapproval form was submitted when the vet determined my dog needed surgery and the claim was processed before she came out of anastetia (sp?). Trupanion stands by their guarantee. I have had terrible experiences with other pet insurance companies.
Insurer: Trupanion Canada
By: L.
Impressed with clarity, promptness, professionalis
The policy declaration is short, concise, and easy to understand. The claims filing process is a breeze. I was impressed by how quickly our claim was processed, within 3 days of faxing the vet's invoice! And how much of the total bill was covered. More than I expected. It is very stressful to have a dear little beloved pet injured and have to endure surgery and recovery. On top of that, the financial burden can seem overwhelming. I'm so grateful to Pets Best for taking some of that burden away. Thank you Pets Best!
Insurer: Pets Best
By: Kathryn
Creepily Thorough
It was kind of creepy. I forgot to mention a vet clinic I took Miso to a few times and they found it anyways. I get the sense that they were trying to peg him as having a pre-existing condition (which is what I have heard from a lot of other people). Will probably be switching companies. They did pay what was owed, it took weeks to get the cash though.
Insurer: Trupanion Canada
By: Aleisha