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Quick and Positive but not always accurate
Embrace staff are friendly and communicative, and their messages to me are timely, their replies to my questions and claims quick. However, they lost all the paperwork for a claim that was both mailed and faxed to them. If I had not asked one simple question that claim would never have been processed. They also confused the information I sent regarding my vet and requested information from vets I have never been to, heard of or communicated with. However once again their response was quick, friendly and professional. It seem to be all straightened out now and I am glad as I enjoy doing business with them overall.
Insurer: Embrace
By: Mary
Broken hip
I got pet insurance for my cat Dexter because I live in an area where there is a lot of baby rattle snakes. One day Dexter came home limping. It turned out to be a broken hip. He had to have surgery the very next day. It was $2000.00. Trupanion kept me informed at all times during the claim and I received a check in the mail within 2 to 3 weeks. Thank goodness I got pet insurance on Dexter, I never thought he would get in an accident only rattle snakes. I highly recommend Trupanion!
Insurer: Trupanion
By: Gail
Broken hip
I got pet insurance for my cat Dexter because I live in an area where there is a lot of baby rattle snakes. One day Dexter came home limping. It turned out to be a broken hip. He had to have surgery the very next day. It was $2000.00. Trupanion kept me informed at all times during the claim and I received a check in the mail within 2 to 3 weeks. Thank goodness I got pet insurance on Dexter, I never thought he would get in an accident only rattle snakes. I highly recommend Trupanion!
Insurer: Trupanion Canada
By: Gail
Disappointed by ASPCA
ASPCA refused to cover an eleven dollar charge for arthritis medicine because my dog had had similar medicine prescribed for arthritis about 1 year ago. Because the arthritis "was not cured by the medication" even though she required no medication for the condition for a full year,the ASPCA phone agent stated that ASPCA was not responsible for paying for more medicine for the lifetime of the policy. I feel that I was nickel and dimed (11 dolars!) considering I pay almost 650 dollars in premiums/year for my 13 year old dog. I am disappointed that a reputable organization like ASPCA would stoop to such tactics.
Insurer: ASPCA
By: Geoff
Coverage that makes a difference.
Our 10-year-old yellow lab required keratectomy surgery to repair a non-healing corneal ulcer. The staff at ASPCA were extremely kind and helpful in guiding me through the claim process. Our coverage proved to be exactly as it was described in our policy and reimbursement for covered expenses was issued promptly. This was the first claim we have ever had to file and each time I called for direction on the necessary forms and receipts, I was treated with calm professionalism and genuine concern. Illness and injury to our beloved pets can turn our hearts inside out and we are profoundly grateful that our situation was resolved in health and happiness. ASPCA staff cannot control these medical outcomes, but they provide their customers with the ability to make a difference in the quality and duration of our pets lives.
Insurer: ASPCA
By: Lynn
Very good.
My first claim in five years and all went smoothly
Insurer: Embrace
By: Helen
Outstanding
I had never had pet insurance before, and it was recommend that because I was going to be caring for so many cats that I get Insurance. From the first person I spoke with I was made to feel like we were all in this together. That Trupanion care for my pets as much as I did. I have to doubt that I have made the right dissuasion. Thanks to Trupanion my family feels safe knowing that help will be there if needed .
Insurer: Trupanion
By: Linda
Outstanding
I had never had pet insurance before, and it was recommend that because I was going to be caring for so many cats that I get Insurance. From the first person I spoke with I was made to feel like we were all in this together. That Trupanion care for my pets as much as I did. I have to doubt that I have made the right dissuasion. Thanks to Trupanion my family feels safe knowing that help will be there if needed .
Insurer: Trupanion Canada
By: Linda
Healthy Paws. People who care & give GREAT service
My year old female Chug. My Wife and I are very surprise and pleased with Healthy Paws Insurance. When reviewing for a pet insurance for Sandy, we were a little skeptical in getting insurance for her. We herd some horror stories about people and their pet insurance not covering. After all the positive reviews from Healthy Paws, we are so happy to be on-board with you guys. I’m hoping she doesn’t get sick again, but we are very happy to know that we can afford to get her help if and when she needs it. Well worth the price and piece of mind.
Insurer: Healthy Paws
By: Sandy
Pets Best has always come through for me!
I have called three times over the last two years for two separate dogs. Claims were submitted at different times for each one. I am more than pleased with their employees, the care and concern that is evident via a phone conversation. The two claims that were submitted were processed quickly and efficiently. I have told other dog loving friends that they must get insurance for their pets if they don't already have it. Pets best is the way to go!
Insurer: Pets Best
By: D.