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great customer service & quick turn around
My cat needed one of his claws removed, which required a brief surgery. I faxed my completed claim form (with documentation) around 9:30am. By 3:00pm that same day, I received an EOB explaining what was covered. It was exactly as I expected. The office visit was not covered, the company is very straight forward about this, and I had my annual $50 deductible. Everything else was covered at 90%, and I received my check several days later. On top of this, this morning I received an email from the company checking in to see how my cat was doing. I responded, and the company got right back to me. Also, it was a human being, not simply a form email. I was incredibly pleased with the prompt addressing of my claim as well as the follow-up inquiry. This is the second claim I have filed within a few years. The first time I had some questions about the claim, and the company responded right away and explained everything to me. I have been very pleased with their customer service, and would highly recommend this company to pet owners.
Insurer: Healthy Paws
By: Kristina
Dependable
Trupanion has been fantastic!! My Dog, Preston has had a lot of health problems. There was about a year and a half when he was in the vet almost every 2 weeks!! Trupanion never denied any of my claims and they were all processed in a timely manner. They also gave me pre approval for Preston's major surgery. It was a really hard time, and very stressful, but it made me feel better knowing I could depend on Trupanion to help me out!
Insurer: Trupanion
By: Jamaica
Dependable
Trupanion has been fantastic!! My Dog, Preston has had a lot of health problems. There was about a year and a half when he was in the vet almost every 2 weeks!! Trupanion never denied any of my claims and they were all processed in a timely manner. They also gave me pre approval for Preston's major surgery. It was a really hard time, and very stressful, but it made me feel better knowing I could depend on Trupanion to help me out!
Insurer: Trupanion Canada
By: Jamaica
Embrace is the best !!!
We have been with Embrace over 7 years. They are the best in processing Illness Claims for our Dog Cody. He has been sick the last 2 months. He is gettting better now. I have told our Vet(Dr Serra)at Wood River Animal Hospital in (RI) how great Embrace is in processing our claims with the benefits that we have. Also have told cleints and friends about Embrace. Great owners and staff at Embrace.
Insurer: Embrace
By: Don
True to their word
I was skeptical when I read that Trupsnion would cover 90% of all medical costs. I read the plan in full and decided to sign up. I started immediately when I got my puppy and I amVERY thankful I did. Just after his first birthday, he got a hold of a highly toxic medication. The bills added up quick. We ended up with over $3000 in medical bills. Trupanion came through. No questions asked, they covered exactly what they said they would. I HIGHLY recommend Trupanion. 90% coverage is huge! Read carefully though to understand what us covered (no pre-existing conditions, initial consults...) Even the Trupanion staff was kind and helpful.
Insurer: Trupanion
By: Candice
True to their word
I was skeptical when I read that Trupsnion would cover 90% of all medical costs. I read the plan in full and decided to sign up. I started immediately when I got my puppy and I amVERY thankful I did. Just after his first birthday, he got a hold of a highly toxic medication. The bills added up quick. We ended up with over $3000 in medical bills. Trupanion came through. No questions asked, they covered exactly what they said they would. I HIGHLY recommend Trupanion. 90% coverage is huge! Read carefully though to understand what us covered (no pre-existing conditions, initial consults...) Even the Trupanion staff was kind and helpful.
Insurer: Trupanion Canada
By: Candice
Absolutely the best pet insurance!
I have been using Pet's Best for many years and have always been happy with the service and payments provided. This last claim processing was simply amazing. I submitted a claim on Monday from a Sunday afternoon emergency room visit, received an explanation of benefits on Wednesday evening and had payment in my account on Friday morning! They paid exactly what I expected, 80% after my deductible. You just can't beat this company. I'm very thankful to have all of my pets insured through them & I recommend them to my friends.
Insurer: Pets Best
By: Christine
Great Service
Appreciate the interest in my dog and the very quick responses on my claims. Great service!
Insurer: Pets Best
By: Richard
Healthy Paws is the best!
They have been great with all of my claims. My latest claim was for my cat Sebastian who was diagnosed with severe stomatitis and had to have all of his teeth removed. Since this is a tricky operation if not done correctly I went with a top specialist for the surgery, and the total bill was over $4,000. They quickly reimbursed me for my claim, with no hassles whatsoever. Thank goodness for such a great pet insurance company!
Insurer: Healthy Paws
By: Carol
Best pet insurance for my older Rottie
When I got my Rottie 9 years ago there was only one or two pet insurance companies available. Now there are several to choose from. I spent over 3 hours comparing the different plans. When I was researching pet insurances, Healthy Paws and Embrace kept coming out at the top of my list. Working in the healthcare field for longer than I care to admit, I knew what I wanted...no annual caps, a reasonable reimbursement rate (vet care in NY is expensive) and an annual not per incident/accident deductible. Healthy Paws hit the bullseye on all accounts. Embrace would not give my girl full coverage due to her age only coverage for accidents. If you are buying pet insurance make sure you check out the fine print. One company charges a deductible for each accident or illness. Who can afford that??? So I signed on with Healthy Paws and am so glad I did. Shortly after the new policy started my girl needed eye surgery. After we hit the annual deductible we had a check in less than a week. They also sent me an email asking how she was doing. I asked them for brochures to put in my vet's office so more people can find out about this company. Have told 3 ladies I work with about it too. The fact that they help rescue animals with their foundation work is the icing on the cake.
Insurer: Healthy Paws
By: J