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Great Company!
I did a lot of research on pet insurance plans and went with Healthy Paws about three years ago. They've been great to work with. Very prompt reimbursement and great customer service. Just recently, After I submitted a claim for my dog, i realized i had never updated my address on the Healthy Paws website. I worried that my check was going to be delayed endlessly. However, once I alerted customer service to the problem they immediately offered to cancel the check and issue another one to my current address. I love the piece of mind that having good pet insurance brings. I don't have to stress about $$ when my dog needs care.
Insurer: Healthy Paws
By: N.K.
WORKS EXACTLY AS PROMISED
I HAVE BEEN VERY HAPPY WITH THE OUTCOME OF REVIEWS OF MY PETS EXPENSES. THE POLICY HAS BEEN ADMINISTERED EXACTLY AS PROMISED
Insurer: Embrace
By: RICHARD
Customer Service
In a time when customer service is lacking in almost every interaction with any business with more than a handful of employees you have exceeded all of our expectations! Thank you for being there for us when we needed.
Insurer: Embrace
By: Dave
Very pleased
My 5 month-old puppy ate a binder clip and needed stomach surgery to have it removed. It was really hard, but I'm so glad that I didn't have to make decisions based solely on cost because of Healthy Paws. They processed the claim so fast and got everything taken care of the day after they got the claim. The insurance has paid for itself for the year and then some. Plus, they followed up with me via email to check on my pup.
Insurer: Healthy Paws
By: Lauren
THE BEST Insurance for your dog
Healthy Paws is absolutely amazing and the best health insurance experience I have had (people insurance included). Bills are paid in days, with near immediate email confirmations and clear explanations of coverage and details via PDF attachments. The personal follow-ups to check on the health of our puppy after a vet visit has been incredible. From my experience, Healthy Paws customer care is truly unmatched in the insurance business, and I wish Blue Cross, Anthem, Aetna, and other health insurers for people would look at the Healthy Paws corporate culture and learn from them. I also wish my own health insurance provider was as customer focused and responsive as Healthy Paws. I did a lot of research on which insurer to go with for our puppy, and I am so happy to have selected Healthy Paws. Yes, they really are the best in what they do and how they do it. You will not be disappointed.
Insurer: Healthy Paws
By: Adib
Awesome Group Of People and Service.
Healthy Paws have been our insurance provider for nearly two years and we could'nt be happier. Before choosing this company my husband did some extensive recearch, comparing the different company's available, Hearlthy Paws came out on top. We have a cat, Isabella and a young Belgium Malinois, Ranger, who last year eat a large piece of football, he had to have his stomach cut open, an eight inch incision. Lucky for us he pulled though, and the people at Healthy Paws kept in contact with us though out this whole ordeal. Then just recently he had a growth removed and again I have been receiving emails wishing him good health. Aside for the very prompt payments, in under 10 days... Their customer care relationship is above and beyond exceptional. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Daria
We wouldn't be without it
This coverage has paid for itself! We got the insurance with wellness when we got our first dog two years ago. And we added our new dog a few months ago. Filing claims couldn't be easier. And the coverage is great! The customer service has been wonderful, and we don't have to wait long for reimbursement.I would never not have embrace for our pets!
Insurer: Embrace
By: Mary
Quick and easy
First time claim was handled quickly and efficiently. The details of the review of the claim are clear and the notification by email of the progress was very helpful.
Insurer: Trupanion
By: Ada
Quick and easy
First time claim was handled quickly and efficiently. The details of the review of the claim are clear and the notification by email of the progress was very helpful.
Insurer: Trupanion Canada
By: Ada
I loved Embrace till my first policy renewal
I've had Embrace insurance for my beagle mix for a little under a year. I got the renewal quote in the mail and was surprised by the amount it went up, going up from $565 to $640. I called to ask why and the representative that Embrace will raise my rates every year by 10% because my dog is over 5 years old. If she lives a long time and they increase rates by 10% every year, this insurance is going to be very expensive. I did a lot of research before choosing Embrace, and I have been very happy with their response time to our claims, and they have always reimbursed my 80%. But this 10% percent increase every year just because my dog is now 6 years old is crazy. I would be more understanding if my dog was over 10 years old, but everyone calls her a puppy and yet I'm paying elderly dog rates. I'm no longer recommending Embrace to my friends and cautioning them that even the best companies will increase your rate $75 for no reason. I haven't decided whether to renew or not this year or switch to a different company.
Insurer: Embrace
By: Sarah