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Excellent service
Our little dog developed cataracts in both eyes and became completely blind. Had cataract surgery in one eye and her eyesight is back in same. Submitted claim and received very a prompt positive response and a check shortly thereafter. Very happy with Trupanion.
Insurer: Trupanion
By: Cheryl
An insurance policy to be embraced indeed!
It's always easy to get through immediately to a real, live person who is relaxed, helpful, and actually knowledgeable. I quickly got the answers I needed and, for good reasons, trusted that whatever I addressed would be handled swiftly and thoroughly. I've had cats since I was 4 and now I'm 64 and this is the first time I purchased insurance and I'm sooooo glad I did.
Insurer: Embrace
By: Renee
Very fast, great coverage!
I submitted my dog's claim and the next day Trupanion sent me a detailed email telling me how much they covered and what I should be expecting. I love that they cover 90% and I'm happy I have $0 deductible. It totally takes the stress out of worrying about finances and lets me focus on making the best medical decisions for my dog.
Insurer: Trupanion
By: Amanda
Very fast, great coverage!
I submitted my dog's claim and the next day Trupanion sent me a detailed email telling me how much they covered and what I should be expecting. I love that they cover 90% and I'm happy I have $0 deductible. It totally takes the stress out of worrying about finances and lets me focus on making the best medical decisions for my dog.
Insurer: Trupanion Canada
By: Amanda
Quick service and stand up to what they say!!
I guess my "tips" would be, use the proper forms, get your Vet to fill out forms completely and send in.. Be aware of what your coverage entails, and then all will go well. I can not recommend this company enough. This is my first claim, met my deductible and a check is on the way for the amount above deductible. No hassle , just plain "we do as we told you we would".. Thank you, Embrace!
Insurer: Embrace
By: Sandy
I am paying premiums for nothing!
I have been with trupanion for a year and am very disappointed. I submitted a claim for a laceration on my cat's leg, they delayed payment for weeks by asking for the same information that had been submitted previously. Then they denied sedation coverage because the cat "demonstrated behavioral issues prior to the policy inception"...really?? that is absurd! I am canceling my coverage.
Insurer: Trupanion Canada
By: Carol
The Best
Oh where do I begin. Well first of all, the reason why I chose trupanion is because I have a sharpei mix breed. A lot of insurance companies DO NOT insure sharpeis or mix breed so please make sure you read their fine prints. My dog was diagnosed with a nerve disorder around December 2011. He needed to get a muscle and nerve biopsy to determine the cause and that totalled more than $2500! And yes, trupanion covered 90% of that minus the detuctible and the exam fee. This was my first claim and it took a couple weeks to get processed because my vet was taking their time sending in his files. Around January, he came down with pnemonia (also diagnosed with megaesophagus) and was hospitalized for more than 5 days. Again, $2500 + vet bills that trupanion covered. During this incident, I got a pre-approval within 2 hours after he was admitted which gave me complete peace of mind. When he was discharged, the doctor suggested for him to eat prescription food which trupanion covered 50%. Around March, he received custom braces to aid the instability on his rear legs, $1000 and trupanion covered 90% of that, so you can do the math. I've sent them many claims (under 10 grand i would estimate) and not one has been denied. My premium has gone up just a couple bucks since enrolling my dog and with the new added benefits you simply can't go wrong. Please insure your pet. Like myself, you never know what can happen and the last thing you want is to make a decision between mone
Insurer: Trupanion
By: Paula
The Best
Oh where do I begin. Well first of all, the reason why I chose trupanion is because I have a sharpei mix breed. A lot of insurance companies DO NOT insure sharpeis or mix breed so please make sure you read their fine prints. My dog was diagnosed with a nerve disorder around December 2011. He needed to get a muscle and nerve biopsy to determine the cause and that totalled more than $2500! And yes, trupanion covered 90% of that minus the detuctible and the exam fee. This was my first claim and it took a couple weeks to get processed because my vet was taking their time sending in his files. Around January, he came down with pnemonia (also diagnosed with megaesophagus) and was hospitalized for more than 5 days. Again, $2500 + vet bills that trupanion covered. During this incident, I got a pre-approval within 2 hours after he was admitted which gave me complete peace of mind. When he was discharged, the doctor suggested for him to eat prescription food which trupanion covered 50%. Around March, he received custom braces to aid the instability on his rear legs, $1000 and trupanion covered 90% of that, so you can do the math. I've sent them many claims (under 10 grand i would estimate) and not one has been denied. My premium has gone up just a couple bucks since enrolling my dog and with the new added benefits you simply can't go wrong. Please insure your pet. Like myself, you never know what can happen and the last thing you want is to make a decision between mone
Insurer: Trupanion Canada
By: Paula
10/10 Embrace Service
Since enrolling our pet to Embrace insurance. We have received quick reimbursement and quick feedback on our claims via e-mail. Their customer service is great with getting back to us on a weekly basis with each claim to. I advocate for any new customer seeking great quality pet insurance for a new pet to consider, Embrace. :)
Insurer: Embrace
By: Scott
Fighting Cancer
My dog got diagnosed with terminal cancer at only 5 years of age totally catching us by surprise. It was an awful diagnosis but having pet insurance allowed us to afford to try an experimental Chemo treatment at the university pet hospital. The treatments restored his heath for about 3 months which gave my family valuable time to mentally prepare. Embrace was great throughout the process. They paid all claims as per the policy, I just wish my own health insurance was equally good. Also, you can really tell in all their correspondence that they are pet people.
Insurer: Embrace
By: Alan