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You literally have 1 job
You literally have 1 job: intake, process and pay claims. and absolutely NONE of that process is working right now. i had a $700 ER visit yesterday and can't even submit the claim for it b/c your site is broken. And that's on top of how you wouldn't process multiple claims b/c you didn't have medical records for a vet i haven't been to in 3 years b/c i literally moved out of state. Now. That confusion would be understandable had I not called you THREE TIMES to tell you that and had you not told me all 3 times you understood and were fixing it.
Insurer: Embrace
By: I'm so sick of this.
Quick return
The experience I’ve had has been good, my claims have gone through quickly without having to wait too long. I appreciate the coverage I do have. My dog has had issues with his stomach and i am grateful for the support i have received from pet best!
Insurer: Pets Best
By: Lora Sitler
After reaching out several times with a…
After reaching out several times with a question regarding a claim, I received no response from customer service.
Insurer: Fetch
By: Gwen
It was okay for the most part
It was okay for the most part took a little longer than I expected for the reimbursement other than that it's been fine I just recently signed up I'll let you know how the next 6 months go
Insurer: Embrace
By: Dominique
Pumpkins web page is easy to navigate
Pumpkins web page is easy to navigate. The break down of what is paid out is very clear.
Insurer: Pumpkin
By: Kara R
Honestly….
Honestly, the application process was easy to go through and complete. Which is always a plus!
Insurer: Nationwide
By: JmM
Just got this insurance in November…
Just got this insurance in November 2024 for my two dogs. Recently put a claim for wellness for both and the reimbursement was in my account within 3 days
Insurer: Embrace
By: Lydia Bulas
Easy claim filing process
Easy claim filing process
Insurer: Spot
By: Erin Madeline
This was my first claim I’ve had to…
This was my first claim I’ve had to submit and it’s something I don’t want to do because I love my pup and don’t want anything bad to happen to her! That being said, I am so happy to have this insurance. The claim process was simple and it was a quick turnaround. Everyone I dealt with was fantastic! Would recommend pumpkin to anyone with a pet. I wasn’t sure if I needed pet insurance as paying monthly was just something I thought i was wasting money on, but after I get my emergency vet bill I was more than happy that i had this insurance. Thank you pumpkin!
Insurer: Pumpkin
By: Tirelli
Submitted 2 wellness claims
Submitted 2 wellness claims. Both repeatedly denied. Claimed invoices not paid. Not true. Submitted incorrectly. Not true. Reps were rude and dismissive. Have called 5x. Obviously reps are unable to properly do their jobs. Fetch was recommended by SPCA. I'm beyond disappointed. Will be calling SPCA. They should be affiliated with a reputable company
Insurer: Fetch
By: ROSEANN BURRESS