GREAT INFORMATION AND SERVICE
Because of the very prompt manner in which I was answered my questions, information from your chat line as well as your policy coverages
- INSURER:
Trupanion Canada
- POSTED: 05/18/2023
- BY: janice
- BREED: Domestic Shorthair
- AGE OF PET: 0 - 3
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Healthy Paws is great!
Healthy Paws Pet Insurance has been fantastic to deal with. We recently had to put in several claims for our dog, Benjamin, and the claim filing process is super easy. The reimbursement checks arrived really fast and customer service followed up with me to see how Ben was doing which I thought was a very nice touch. Thank you Healthy Paws!
- INSURER:
Healthy Paws
- POSTED: 05/17/2023
- BY: Rebecca
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 7 - 10
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Scammer
(In Canada) Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company.
I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150.
The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim” That was totally unacceptable. They just don’t want to give you a claim !!!!!
I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021.
I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket.
Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victim.
As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam.
- INSURER:
Fetch
- POSTED: 05/17/2023
- BY: Connie
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 0 - 3
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Claims processed quickly
So far I have had three claims that I submitted approved quickly. The process is pretty easy. I’m very happy with the service and glad that I enrolled. I highly recommend it.
- INSURER:
MetLife
- POSTED: 05/17/2023
- BY: Beverly
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Poor Customer Service and Claim Processing
I submitted a claim on my cat Barney in January of 2023 and it is now May and the claim has still not been processed accepted and/or denied. The claim was escalated multiple times by customer service reps with no results or any promised follow-up. This has been the worst experience I have ever had with an insurance company of any kind. Since this pet insurance policy is like having no insurance at all, I went ahead and canceled my policy.
- INSURER:
Healthy Paws
- POSTED: 05/17/2023
- BY: Jeff
- BREED: American Shorthair
- AGE OF PET: 4 - 6
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All around outstanding service!
My husband was in the hospital in January for a week. I had to board Kane during that time. The policy covered all of the expenses. Whenever I call customer service every one of their employees is kind and very helpful. Keep up the great work!! Best purchase I have ever made for Kane.
- INSURER:
MetLife
- POSTED: 05/17/2023
- BY: Kim
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Started well, but not a very good long term insurance
When I adopted my dog, I got PetsPlusUs from the breeder. I must say, I was in love with the insurance the first year. I paid the most complete coverage. They were fast and cordial in the reimbursements.
Last year my dog had to undergo surgery due to 2 canine extractions. That's when I first understood the plan wasn't complete as they sold. 4k cost went from my pocket. In the same year, I tried to add dental with them, and they didn't have it. I mentioned I would need to have a dental for her or cancel the policy. Basically, I heard that "up to you if you want to cancel the policy and lose the pre-existing coverage".
That was when I felt this whole scheme of good and fast reimbursement also meant getting you stuck with bad long-term service and coverage.
Today I discovered that they do not accept dual insurance, so the dental coverage I got elsewhere for my dog will need to choose either to stay with them or leave. All this because I informed them I had already received reimbursement from another insurance plan and they didn't have to fully reimburse me.
Long story short, if you have a chance to find another insurance plan, run a move away from them.
- INSURER:
Pets Plus Us
- POSTED: 05/17/2023
- BY: Eduardo
- BREED: Siberian Husky
- AGE OF PET: 0 - 3
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Great Introduction to the company!
The representative answered all my questions that I had after their initial review of the policy. It was all quiet simple.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Joan
- BREED: Miniature Long Haired Dachshund
- AGE OF PET: 0 - 3
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Easy to file a claim
It was incredibly easy to file a claim. All I had to do was tell my vet I have Trupanion and they took care of the rest.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Chelsea
- BREED:
- AGE OF PET: 0 - 3
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Submission
Ease of submission, quick payment, friendly service
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Jeff, We’re sorry that your customer service and claims experience did not meet your or our expectations. We will be following up with anyone that has worked on your account to ensure that we are all on the same page regarding interactions with our valued pet parents and the processing of their claims. Your claim has been completed and you should receive an Explanation of benefits in the next 24-48 hours. We're sorry to lose you as a policyholder. We hope you and your pet stay well. The Healthy Paws Team