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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great experience
Bobby was great to work with. He answered all of our questions and concerns. Thank you so much!
Insurer: Prudent Pet
By: Terri s.
Easy claim and great family plan option!
Easy claim and great family plan option!
Insurer: MetLife
By: DS
Peace of Mind
Easy to file the claim! Our claim was approved quickly and paid out the next day! It's a peace of mind to have this coverage!
Insurer: Spot
By: Maddie Bennett
Excellent !!!!
Excellent !!!! I have decided to add a little bit more to this review for those of you out there who are looking for pet insurance MetLife is the company to be with . I’m writing this review from my own personal experiences. It is an investment, but it is the best investment ever . Every single one of their customer agents that I have ever dealt with were loving and caring and understanding . Yes you do need to put the money out and then you get reimbursed. From my experience, the 90% PLAN for wellness and sick works best including covering preventative. P Turn around times for claims are readonable , providing you have all of the information in that they need. The app is wonderful for tracking your claim and best method of deposit is into bank account 100% reliable and dependable. Honestly, every person with this company that I have ever dealt with, spoke to me as though they were in my situation.. wonderful company !!!!
Insurer: MetLife
By: ANNEMARIE GREENMYER
Customer Service
Customer Service, I have found your customer service to be informative, friendly and professional. I like how they answer the phone and the first thing they ask is how is Baxter.
Insurer: MetLife
By: Dean Karp
They saved my critically ill dog's life
My dog was critically ill and hospitalized for ten days, needing lifesaving but expensive care. If not for prudent pet, we would not have been able to give her the treatment she needed and we would have lost our sweet girl. It was such a relief to know that we were covered and could give her all the help she needed. Prudent Pet has always communicated clearly, processed claims quickly, and gotten me the reimbursements we needed with no hassle. I am so grateful, and recommend Prudent Pet to everyone I know.
Insurer: Prudent Pet
By: LizzyB
Great Customer Service
I have recently filed 2 separate claims. Both were easy to download using the app and both were processed very quickly, and in both cases I was reimbursed to my complete satisfaction. When I have had to call, customer service has been very courteous and have helped me to my complete satisfaction. I have used 2 other pet insurance companies prior to Spot and neither were anything like the customer service I have been provided with Spot
Insurer: Spot
By: Alan Naglin
I am distraught with Nationwide pet…
I am distraught with Nationwide pet insurance, as the one time I needed them to cover a surgery in 8 years of having a policy, they are denying it. I have carried Nationwide pet insurance since my yellow Lab, Beau, was a puppy. I have major medical and have had very few claims over the past 8 years. Beau had a mass on his leg and the the needle biopsy was inconclusive to our Vet. She said it could be a joint cyst or joint sarcoma and referred me to a surgical vet specialist. The Specialist wanted to get the mass off right away and send it to pathology. the surgery was $3400. Nationwide will not pay for the surgery, stating that they have already paid the amount allowed for a synovial cyst. Both my vet and the surgeon have reached out to them to tell them they were not certain it was a cyst, but they still denied the claim. Basically, Beau would have had to have cancer for them to cover the surgery to remove it. It is not worth paying monthly for this insurance if they won't cover the high cost of surgery when it is clearly needed and part of major medical
Insurer: Nationwide
By: Traci Sutter
Love Spot Pet Insurance
Having Spot Insurance is having peace of mind. They have great customer service and process claims quickly.
Insurer: Spot
By: Lisa Perez
System continues to kick you out when…
System continues to kick you out when submitting a claim. We are tested to find a loop in the system to get it to work.
Insurer: Embrace
By: Sam Morgante