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Just purchased this but can’t give a 5…
Just purchased this but can’t give a 5 star because of not knowing how they handle a claim when or if something happens to me pet. Time will tell. 4 star is for the convenience of purchasing this insurance. Thank you
Insurer: Spot
By: Rosemarie Ridke
I insured my recently adopted dog with…
I insured my recently adopted dog with Trupanion. Prior to my adopting him, he had been treated for heartworm. He developed a crusty edge of ear issue which was easily treated by his vet with a salve . I submitted a claim with Trupanion towards his deductible. It was rejected as being part of his pre-existing heartworm issue. I disputed the finding because i saw no relationship with his edge of ear issue and prior heartworm issue. I never got a response to my dispute, even after following up. I cancelled the policy.
Insurer: Trupanion
By: BONNIE EDWARDS
Two years and still satisfied.
I've been using Pets Best for two years and am very satisfied. Great coverage for the prices, a great mobile app that I use for everything, and fast claims processing. The direct deposit reimbursements are fast and very convenient.
Insurer: Pets Best
By: mcsp
Healthy Paws saved my dogs life
About five weeks ago our 6 year old Newfoundland came in from outside and had obviously bloated and probably torsioned. I called the er and let them know we were on our way and what was probably wrong. She had a 360 degree torsion and her spleen had torsioned. She was stabilized and then operated on and the spleen removed. Survival for a partial torsion is 50/50. They pulled her through. A cost of $10,000 plus. A friend that is an er nurse told me problems from surgery usually doesn’t show up from 7-14 days. She said to take her temp twice a day at the same time and record it on a calendar. On day 8 her temperature started to drop. I called and we took her back to the er. On the way there her condition change to crying in pain. They took her in and her condition was sliding downhill quickly. They called us to come say goodbye. Her blood pressure was 30. When we got there her pressure was up to 90 so there was a ray of hope. Three times the cost had gone up since she got there. She now had an IV in each leg with three of them each having a different antibiotic. She did pull through at another $8,000 plus. We could not have been able to do this without Healthy Paws. My only complaint is that my plan is no longer available to new Newfoundland owners. Another plus is they pay quickly.
Insurer: Healthy Paws
By: Linda
Trupanion hasn't covered any costs thus far and then raised our premiums 35%
Trupanion hasn't covered any costs thus far and then raised our premiums 35%
Insurer: Trupanion Canada
By: Melissa
Trupanion is very easy to work with and pays quickly with no arguments.
Trupanion is very easy to work with and pays quickly with no arguments.
Insurer: Trupanion Canada
By: Tamara
Fluffypuppy
Trupanion was very responsive and we were paid immediately. I gave them a 9 instead of a 10 because the policy is very expensive.
Insurer: Trupanion Canada
By: Doris
No Extra Worries
Trupanion were fast and efficient processing my claim. The Veterinary Hospital did it directly which meant I had no financial worries in a time of crisis. Thank you Trupanion.
Insurer: Trupanion Canada
By: Shelley
We are re-homing our dog and I called to ask about transferring our dogs coverage to her new owner.
We are re-homing our dog and I called to ask about transferring our dogs coverage to her new owner. The Trupanion staff I spoke to was very empathic and understanding. It s a difficult time and I appreciated her understanding.
Insurer: Trupanion Canada
By: Laura
Great job, Trupanion
We've been a client for three years and have been treated with respect and understanding and our invoices processed in a timely manner. Thank you
Insurer: Trupanion Canada
By: Gail