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i've had my two senior cats with Trupanion for several years and have nothing but praise for their quick and efficient responses to my fur babies operations and emergencies and my many enquiries.
i've had my two senior cats with Trupanion for several years, and have nothing but praise for their quick and efficient responses to my fur babies operations and emergencies and my many enquiries. Trupanion has been a financial life saver, and their customer service is always fantastic. I recommend them constantly!
Insurer: Trupanion
By: Angela
A gentleman and helpful
A gentleman and helpful
Insurer: Trupanion
By: Donna
Great Customer service
All of the reps are always nice, empathetic and helpful.
Insurer: Trupanion
By: Sharrone
Pepper getting care for cancer
Always a good experience. Thanks
Insurer: Trupanion
By: Terry
always excellent service
always excellent service
Insurer: Trupanion
By: Kelli
Because although I was at first skeptical about pet insurance this past week has proven it to be a life saver.
Because, although I was at first skeptical about pet insurance, this past week has proven it to be a life saver. Trupanion was quick to cover expenses and ready to answer questions when I had them. Much of the financial stress was lifted, allowing us to get the care our puppy needed.
Insurer: Trupanion
By:
Being very helpful and prompt!
Being very helpful and prompt! Kind too!
Insurer: Trupanion
By: Deb
Cady was very informative and helped answer all my questions!
Cady was very informative and helped answer all my questions!
Insurer: Trupanion
By: Sophie
Carmen was extremely helpful and kind and expressed her concern for Zee Zee my cat.
Carmen was extremely helpful and kind and expressed her concern for Zee Zee my cat. The turnaround time for reimbursement was great. Great job to all of you.
Insurer: Trupanion
By: Peter
New Customer- First Claim- Very Satisfied!
I am a new puppy owner. Have not had a dog in 11 years and wow, vet prices have certainly increased! Many of my friends suggested I get pet insurance as they wish that they had. I did my due diligence and investigated many products, but chose Pets Best due to their reasonable pricing as well as offering wellness option. Since my new puppy needs lots of shots, neutering etc. this seemed to be a good option to use at least for the first year. Your agent, Laura fielded my phone calls and answered all of my questions. I also liked the chat feature which enabled me to keep a transcript of all my questions. I filed my first Wellness claim about a week after my policy went into effect. Process was simple, filing by scanning my vet bill and submitted via my cell phone. i received my EOB within a week and a payment deposited promptly to my bank account. Everything was paid as outlined in policy. The only issue I had was that payment was omitted for Reba's combo Flea, Tic and Heartworm medication. A phone call to your agent straightened out the issue. She referred my question back to the claims department and within 2 days another EOB was issued with payment for the medication following in a couple of days. So far I am a very satisfied customer!
Insurer: Pets Best
By: Jan