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Terrible customer service, claims sometimes processed incorrectly, avoid if you are a veterinarian
I am a veterinarian and also have Healthy Paws for both of my dogs. While they usually cover what they say they will, their customer service is terrible. I have had numerous issues where they didn't cover as much as they should have and typically have had to send multiple emails and make numerous phone calls to get the problem corrected. At times, I have sent them all the medical records and still received automatic emails saying they can't process the claim because I haven't provided documentation. Another problems is that they will not cover any claims on which I am the veterinarian of record. Therefore, any time I run bloodwork for example on my own dog, they will not cover it. I definitely do not recommend this insurance if you are yourself a veterinarian. If you have a lot of patience for terrible customer service and are not a veterinarian, you could consider it as a "good deal" as far as cost for covereage.
Insurer: Healthy Paws
By: Gwendolen
Updated Review
This is an amendment to my previous review. My pet was ill and had an expensive surgery and Pets Best closed the claim after a month with no notification or documentation. I had been unable to contact anyone at Customer Service for days. Finally, I got a rep on the phone and she explained everything. I will be getting the claim paid, however "closed" is was they use as status for higher paying claims that have a brief wait period after processing. I am happy my claim is being paid and happy I finally got an explanation. Besides this gaffe, overall, I had been highly satisfied with this company. I give them 8 out of 10 stars. One deduction for putting up a confusing status with no explanation, and another deduction for the customer service wait times. I understand it is a Pandemic and I want the employees here (and everywhere) to be safe but it would more convenient for them to telework or do something else that made the operations flow run more smoothly. It's frustrating for a customer to have to wait over an hour on hold or have the customer service lines drop calls after being on hold for long amount of time. It's probably equally frustrating for the service reps.
Insurer: Pets Best
By: Mal
Top Notch service from Pets + us
I purchased pet insurance from Pets + US yesterday. The agent was excellent. She was very knowledgeable and very focused on customer service. Everything related to the insurance was very clearly explained. I was very happy with the price of the pet insurance and with the service I received.
Insurer: Pets Plus Us
By: Jeffrey
You can count on Trupanion
Our 9 year-old dog became very sick with a life-threatening illness. Trupanion approved our dog’s extensive treatment plan within 2 hours of submittal by our Vet and provided all treatment coverage as promised. Treatment was expensive and our pup would not have survived without Trupanion. We will be lifelong clients of Trupanion for all of our beloved pets and have recommended them to all of our friends and family. Thanks Trupanion!
Insurer: Trupanion
By: martin
So happy we had them when my puppy had emergency surgery!
My 5 month old puppy ate a sock and needed emergency surgery, and we're SO glad we had healthy paws. He was only 15 days into his active period when he got sick, and they reviewed his full medical history, surgical history, and had a direct deposit for 90% of our costs within two weeks of surgery. I spoke with customer service twice because this was our first claim and I had questions and forgot to upload some required documents, and both times they had the sweetest reps working and helped me out to get our records corrected. It was obviously a stressful experience, but they made it so much easier! Absolutely recommend!
Insurer: Healthy Paws
By: Tory
Awesome
My dog just had two operations on his back, one in July and one in October. It has been a very stressful time. I did not have the worry about the money because Trupanion reviewed my claims and paid out very quickly. Thankyou Trupanion.
Insurer: Trupanion
By: Falmai
Great communication and customer service
Great communication and customer service
Insurer: Prudent Pet
By: Jaquan Jerimie
I love Trupanion
I love Trupanion. I heard horror stories about other pet insurance companies but Trupanion has been excellent for me and my dog. They are easy to file a receive payment on a claim. I would recommend them to anyone!
Insurer: Trupanion
By: Ann
Trudi's mast cell tumor
Our dog Trudi was found to have a mast cell tumor. We are lucky to have Trupanion coverage. The several on-line claims were quickly approved and settled accordingly. We are happy to tell friends and acquaintances about how great Trupanion coverage is.
Insurer: Trupanion
By: Tom