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Extremely helpful and personable staff.
Extremely helpful and personable staff. Every time I have a question, they are always informed and know how to explain complex or confusing things in a very straightforward manner. I had a recent call with a personnel named Kane D. I had called with the intent to cancel coverage for my dog as I am a student and costs are a bit high during the school year. However, he listened, asked questions, and shared some of his own experience about how he has navigated insurance costs and deductibles. I ended up increasing my deductible and still have peace of mind that I have Finnigan covered if anything should happen. I didn’t feel at all coerced or forced, I could sense that he and the company cared for the well-being of my dog and me! I am absolutely thrilled with this outcome and I always come away feeling like I have greater support and understanding.
Insurer: Trupanion Canada
By: Jessica
Fast friendly helpful and professional service
Fast, friendly, helpful and professional service
Insurer: Trupanion Canada
By: Suki
Good insurance
Good insurance
Insurer: Trupanion Canada
By: Brian
It was quick and no hassle
It was quick and no hassle
Insurer: Trupanion Canada
By: Susanne
Outstanding Customer Service
As always it was a seamless process with swift reimbursement. I advocate strongly for Trupanion to all members of several Labradoodle Facebook groups who seek recommendations on pet insurance.
Insurer: Trupanion Canada
By: Maureen-Ann
All of the times I have had to call you guys have been great to work with.
All of the times I have had to call you guys have been great to work with. Every single time.
Insurer: Trupanion
By: Kathryn
Constant care
Its nice to know you are there!
Insurer: Trupanion
By: Judy
Cooper
The person who helped me was VERY kind and the entire process was really quick.
Insurer: Trupanion
By: Jennifer
Covered illness paid 90 per cent
Covered illness paid 90 per cent
Insurer: Trupanion
By: Christy
Excellent customer service
I am submitting claims at least 2 times if not more per month because my dog has cancer. Trupanion has been supportive, compassionate, and filing claims is very easy. They also process claims quickly. This certainly helps during this stressful and sad time.
Insurer: Trupanion
By: carla