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Again the representative was very helpful
Again, the representative was very helpful
Insurer: Trupanion Canada
By:
Alexandra was very professional and caring.
Alexandra was very professional and caring. If she is an example of all of your employees, you have a top notch organization.
Insurer: Trupanion Canada
By: Mary
All good!!
Easy to sign up. Helpful agent
Insurer: Trupanion Canada
By: Erica
As a past very satisfied client I chose this score because of: 1.
As a past very satisfied client, I chose this score because of: 1. Coverage @ 90% vs other pet insurance companies' coverages @ 80%; 2. Flexible Deductible (0 - $1000); 3. No Payout Limits; 4. Jessica, like all your other employees was very friendly & helpful; 5. Care anywhere (regular vet or emergency/specialty hospital) in Canada/US; 6. Claims paid to vet directly; 7. Overall good reliable service & good personal report.
Insurer: Trupanion Canada
By: Kit
Worst
Worst pet insurance I have ever subscribed to. As far as I am concerned this company is a scam.
Insurer: Embrace
By: Jill
I’ve had Pets Best for well over a…
I’ve had Pets Best for well over a decade for all 5 of my animals. This was the first time I’ve ever had to submit a claim. They handled it immediately.. especially during an excruciating time with my unexpected cat’s emergency. They covered almost 100% of a pretty large bill.
Insurer: Pets Best
By: Shana Beals
Pets Best answered my questions and…
Pets Best answered my questions and sent me an email explaining the delay of my reimbursement.
Insurer: Pets Best
By: sandra Jaffee
New Member
Loving the communication so far!
Insurer: Spot
By: Nina Collins
I have had ASPCA for almost 2 years
I have had ASPCA for almost 2 years, my first claim took only 2 weeks. We are pushing 6 weeks on the current one and i have not heard anything. The emails are no help either. Considering switching after this, what the heck is going on over there?
Insurer: ASPCA
By: Megan Fenner
Love the idea of Pet Insurance, but....
Love the idea of Pet Insurance, but the application leaves much to be desired. I pay rough 400$ a quarter for my pets (2 dogs under 3yrs old, no known health issues) insurance plans. I chose low deductible plans with the highest coverage that Pets Best offers. It's pricey but worth it. The problems come when you actually try to use the plans. You pay your vet bill upfront and then submit them for reimbursement. Every single time I have done this over the last 2 years, it has taken them almost two months to reimburse me. Recently I submitted a bill from a sick visit for my puppy that totaled roughly 350$. It has been over 4 weeks, and I still have not received any correspondence regarding the claim except that it has been received. However in that 4 week period my premium became due so I ended up shelling out another $400 to Pets Best, even though they owe me $315 from the claim. When I call to inquire about the claim I am told that they are understaffed due to the pandemic. This may be the case now, but this delay was happening well before the pandemic hit. The delay is dissapointing and financially cumbersome. If this is not rectified soon I will be looking elsewhere for my pets insurance coverage.
Insurer: Pets Best
By: Randie Weaver Pearson