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Long delay, but kind and professional.
Although my claim took a very long time to process, the agent was kind to explain to me the reasons for the delay (it was my first claim and my vets are francophones). I was surprised that a few things weren't covered by my policy, but no big deal.
Insurer: Trupanion Canada
By: Juliana
Always helpful I feel supported with my upcoming claims on my 2 dogs .
Always helpful , I feel supported with my upcoming claims on my 2 dogs .
Insurer: Trupanion Canada
By: Teresa
Customer service
Customer service
Insurer: Trupanion Canada
By: Janice
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: Eva
Greed should be the motto. Regret choosing this company.
If I could put I zero, I would. This is an absolute waste of money. If your dog has an ailment of any kind, be prepared to simply pay all the bills yourself. They will continue to ‘process’ your claim for several months and then inform you that they cannot process the claim due to them not having the documentation provided. When you submit a claim, you upload the receipt. How does it get lost? Obviously they had the information when they began to ‘process’ the claim. The point of getting this was to ensure that if anything were to happen to my dog, I would not have to worry about being able to choose the absolute best option without fear of going in massive debt in the other parts of my life. My dogs are like my kids and I am willing to do anything for them, but this was garbage. It was a considerable payment each month so they can slowly process a claim and then process it longer when they somehow do not have the receipt that you originally provided. It seems like a profitable system for them. Greedy and corrupt! Taking advantage of people who love their pets! This company knows what they are doing, getting monthly payments as they take as long as possible to get more of those monthly payments before they decide to even bother with their clients. Because it takes months to call a vet to verify that the invoice and treatment are real and whether or not it is covered?!? It is just ridiculous. They will make all of these promises and explain all of the ways that they help, but it is all lies. Just save that money each month for any possible emergency. At least it will be going towards something of use.
Insurer: Trupanion
By: Frustrated Customer
When my beloved 4 yrs old American…
When my beloved 4 yrs old American bulldog when into organ failure and ultimately died, your team handled me with care and compassion. More than the actual vet hospital he was in. On the phone compassion was shared and I appreciated your quick Reponses to help. I am saddened but overall pleased with the support and service received. Lynn Thoms
Insurer: Trupanion Canada
By: Lynn Thoms
Insuring your pets quality of life
We adopted a puppy who is an absolute joy in our life. However he has had health issues and a ACL TEAR. Trupanion has enabled us to provide the care he has needed in a timely manner, ensuring his good quality of life
Insurer: Trupanion
By: Parents of a Cattle Dog
Healthy Paws: Disorganized and avoids paying claims
Healthy Paws is disorganized and does not pay claims. I rescued a cat, got an exam the next day, provided all to Healthy Paws which they happily accepted as proof there were no pre-existing conditions, along with my premiums. As it turns out my cat developed asthma which they argued was a pre-existing condition that no one knew about (does that make sense to you?). It took a month for them to develop their case why they won't pay and asked for the same information 3 times. I sent them everything I had and at the end they just assumed it as a pre-existing condition. I cancelled my coverage with them. Don't fall for their nonsense. Do the right thing and save your money!
Insurer: Healthy Paws
By: Kathy McNulty Tuccio
i love Trupanion because they are…
i love Trupanion because they are swift, fair and consistent. our veterinary clinic puts the claims in automatically, and the turnaround time is a few mins (including text updates from Trupanion). i would urge clinics to work in this way with Trupanion, because the one time we had to travel 100km for dental surgery (our neighbourhood clinic could not do dental surgery at first due to the pandemic), the surgeon's practice did not have an automatic claim-filing relationship with Trupanion and the reimbursement (more than C$2,000) took two weeks. so that was a drag, but that is one time out of many, and i fault the surgery not Trupanion.
Insurer: Trupanion Canada
By: jagg
Horrible customer service
Horrible customer service. They don’t answer. You’re on hold for almost an hour. Canceling my insurance.
Insurer: ASPCA
By: michelle saldevar